Site Reliability Engineer II

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

Join our dynamic and innovative team as a Site Reliability Engineer, where you will play a critical role in ensuring the reliability and performance of our services and infrastructure. You will be in charge of coordinating systems, spotting potential risks, and advancing incidents while collaborating closely with our game studios. This position will allow you to bring to bear your technical expertise across a range of tools and platforms, including Windows, Linux, VMware, cloud services, and more.

• Windows Administration - Manage and maintain Windows servers, ensuring their stability, security, and performance.
• Apply CheckMK for monitoring and alerting to ensure all systems function optimally.
• Linux Administration - Diagnose and resolve issues on Linux systems, ensuring minimal downtime and maximum efficiency.
• VMWare - Manage virtual environments using VMware, ensuring resources are optimized and available.
• vSan Understanding - Demonstrate a solid understanding of vSan for effective storage management and resolution.
• Cloud Administration - Administer and manage cloud services across AWS, Azure, Splunk, and GCP, ensuring seamless integration and operation.
• Risk Assessment - Assess potential risks and impacts on game services and revenue, taking proactive measures to mitigate them.
• Issue Identification -Identify issues, alerts, and critical service incidents using provided dashboards and monitoring tools.
• Service Fixing - Employ studio playbooks to fix and diagnose basic issues across various services.
• Communication - Relay accurate and timely information regarding service impacts to game studios, ensuring effective communication during incidents.
• Incident Management - Manage outage resolution, including communication, triage, and addressing partner concerns.
• Daily On Call - Responsible for prioritizing and fixing critical alerts from critical systems.
• Application of your knowledge:
  • Apply your broad understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.
  • Solve Complex Problems: Address diverse and moderately complex problems, using sound judgment to select the best methods and techniques.
  • Network and Collaborate: Engage with senior internal and external personnel to improve the application of functional expertise.
• Problem Solving:
  • Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.
  • Lead with Expertise: Use your advanced knowledge to guide your team and drive effective solutions.
• Decision Making:
  • Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary.

• Collaboration:
  • Effectively work with multi-functional teams to optimize processes.
  • Contribute to project initiatives using tools like Jira and ServiceNow.
• On-Call Duties:
  • Participate in an on-call rotations to handle urgent issues outside regular working hours.

• Experience:
  • Live Services Knowledge: Understanding of live services and their operational requirements.
  • Change/Crisis Management: Experience in managing change and crisis situations, ensuring minimal disruption to services.
  • Communication: Capable of conveying information accurately and promptly to the game studio and other collaborators.
  • Teamwork: Works effectively in a collaborative setting, sharing expertise and assisting team members.
• Proactive Problem-Solving:
  • A commitment to continuous improvement and proactive issue resolution.
  • Proven experience in fixing production problems affecting live services.
  • Able to identify potential issues before they become critical and manage details effectively.
• Background:
  • At least 1 year of experience in a similar role and/or demonstrated ability in a relevant role.

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [email protected]

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [email protected].