Site Reliability Engineer - Nexthink

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Enterprise Endpoint Engineering team is seeking a highly skilled IT professional to lead the analysis, configuration, monitoring, and automation of the Nexthink platform. In this role, the engineer will help define and implement NBCU's strategy for leveraging device analytics to modernize and optimize the end-user computing lifecycle.
This position will play a key role in advancing NBCU's Digital Employee Experience (DEX) by utilizing Nexthink's analytics and automation capabilities to proactively identify issues, improve endpoint performance, and enhance overall employee productivity.
The engineer will incorporate device telemetry and analytics into engineering strategies that align with the team's broader roadmap, including proactive monitoring to identify trends, mitigate risks, and support a targeted PC refresh program based on device health and performance insights.
Expertise in scripting, monitoring, automation, and incident prevention will be instrumental in shaping NBCU's DEX strategy and enabling a more seamless, efficient, and data-driven end-user computing environment.
RESPONSIBILITIES:

• Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience.
• Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance, lifecycle stage, failure trends, and user sentiment.
• Develop proactive maintenance initiatives (e.g., patching, storage optimization, software updates) based on predictive insights and device analytics.
• Lead the configuration, administration, and continuous optimization of the Nexthink platform in alignment with NBCU's endpoint engineering roadmap.
• Develop and implement automation strategies, including Nexthink remote actions and scripts, to proactively remediate endpoint issues and streamline operational workflows.
• Partner with cross-functional teams including Local IT/Operations, Cyber Security, and Software Governance to improve endpoint visibility and reliability.
• Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience.
• Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation.
• Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making.
• Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices.
• Stay current on emerging technologies, digital experience monitoring tools, and IT service management best practices to continuously improve endpoint engineering processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 8+ years of experience in desktop or end-user systems engineering, preferably in a large enterprise environment (30,000+ endpoints).
• Experience working with enterprise security and compliance standards.
• Nexthink Platform Experience - Strong experience configuring, monitoring, and automating Nexthink to improve Digital Employee Experience (DEX). Experience with similar platforms (Microsoft Endpoint Analytics, Riverbed Aternity, ControlUp) is also valued.
• Scripting & Automation - Experience with automation and scripting tools such as PowerShell, Python, Bash, NQL, or Ansible to improve operational efficiency.
• Endpoint & Infrastructure Knowledge - Deep understanding of endpoint performance monitoring, endpoint lifecycle management, and cloud platforms (Azure, AWS).
• Incident Prevention & Troubleshooting - Ability to analyze large data sets, identify trends, and implement preventative solutions to reduce incidents.
• Security & Network Awareness - Familiarity with enterprise security policies, endpoint protection tools, and IT compliance standards.
• Strong experience with endpoint management platforms including Intune, Autopilot, SCCM, Jamf, Active Directory, and Microsoft 365.
• Excellent communication skills and ability to collaborate effectively with operations, infrastructure, cybersecurity, application teams, and leadership.
• Ability to work both independently and collaboratively in a fast-paced enterprise environment.

Preferred Qualifications:

• Nexthink certification(s)

Fully Remote:

• This position has been designated as fully remote, meaning that the position is expected to be performed from a non-NBCUniversal worksite, most commonly an employee's residence.

This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $96,000 - $137,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.