Site Reliability Engineer

AMP is hiring a Site Reliability Engineer, reporting to the Engineering Manager of Facility Software, to keep AMP's technology running smoothly and as specified in AMP and customer facilities. This role will include active development of AMP's observability stack, and directly supporting hundreds of robotic systems spread across AMP’s sortation facilities. 

As the Site Reliability Engineer, your job breakdown will be:

• 50% Support
• Triage and respond to tickets, adhering to SLAs from 9:00am - 5:00pm in the Eastern Time Zone.
• Participation in the rotation of pager duty as we establish 24/5 escalation support for the facilities.
• Provide support for CoreTech devices including commissioning support, software upgrades, tooling maintenance, and troubleshooting.
• Troubleshoot operating system, on-prem hardware, networking, container, and application issues to the point of mitigation, resolution, or hand-off. All devices are on-prem in AMP facilities.
• Maintain and extend documentation for the engineering support process.
• Help define improvements to the Jira ticketing system for ease of use and analytics tracking.
• 50% Development (specific stack proficiency can be taught during onboarding)
• Development tasks will be focused on increasing observability of software issues and creating mitigation tools to leverage when the software issues present. When subject matter experts are called upon in escalations, it will be the job of this role to take those lessons learned and turn them into tools enabling facilities to better self-serve.
• Monitoring stack: Prometheus/OpenMetrics exporters, Prometheus aggregator (PromQL), Grafana dashboards
• Alerting stack: Grafana alerting with Slack integrations
• Mitigation stack: Ansible/Jenkins

Supervisory Responsibilities: 

• None

Required:

• Strong technical communication skills for collaborating with the rest of the software team through ticket escalations
• Strong interpersonal skills for communicating with individuals in industrial environments experiencing downtime issues that can be overwhelming
• Experience troubleshooting Linux systems
• Desire to learn and gain experience writing code, including professional software engineering practices like coding standards, code reviews, source control management, build processes, testing, and operations
• The growth of facilities requires this role to become more efficient over time
• Proficiency managing task level scoping for yourself under a sprint based or kanban methodology
• Passion for green technology and emissions reduction

Preferred:

• Real world experience with deployed hardware
• Experience with Docker or similar technologies
• Experience troubleshooting to minimize mean time to recovery in downtime situations
• Comfort with reactive multitasking and rapid reprioritization

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Remote or Hybrid: 

• Full-remote with regular travel to AMP's Louisville CO HQ or
• Hybrid or full time in-office at AMP's Louisville CO HQ

Working Conditions/Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Travel Requirements:

• Up to quarterly

AMP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants who identify with a historically underrepresented group are encouraged to apply. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without
notice.

Salary: $100,000 - $120,000 per year

Equity Grant:  The candidate selected for this role will be recommended for a stock option grant commensurate with the position and the candidate’s qualifications. 

Benefits Information:

• Medical - The company covers between 77% to 100% of the premium for Cigna medical healthcare plans depending on the selection. 
• Dental, Vision, Short-Term and Long-Term Disability
• Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
• Benefits start the day you start
• HSA Eligible Health Plans, Company Monthly Contributions!
• 401(k) retirement plan (non-matching)
• FTO - Flexible Time Off
• 6 Accrued Sick Days
• Eight (8) paid holidays

We'll consider applications on an ongoing basis. 

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