Kion Group AG

Software Engineer - Tech Support

Posted 8 Days Ago

In-Office

Plano, TX

65K-140K Annually

Junior

In-Office

Plano, TX

65K-140K Annually

Junior

Provide remote second-level customer support, troubleshoot software issues with customers and first-level technicians, collaborate with software engineers, analyze and improve tools/systems, resolve moderately difficult issues, manage recurring tasks for process efficiency, and possibly perform on-site emergency support.

The summary above was generated by AI

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.We offer:

What We Offer:

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

Works with moderate guidance
Analyzes and improves tools, systems, and processes
Resolves moderately difficult issues and manages recurring tasks
Accountable for process efficiency and effectiveness

What We Are Looking For:

Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
1–3 years of experience in technical support or data analysis.

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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

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