Software Engineering Tech Lead – AI Product Development

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

We’re hiring a Software Engineering Tech Lead to help us rapidly build, launch, and scale AI-powered products that customers actually use in their day-to-day workflows. This is a player/coach role for someone who still loves writing production code but has the experience to lead a small team through fast, iterative product cycles.

You’ll work at the intersection of engineering, product, and AI, turning ideas into usable features quickly, getting them into customers’ hands, and improving them based on real-world usage. We value innovation and experimentation, but are always grounded in delivering practical, reliable products that create real customer value.

We’re looking for an AI-forward technical leader, someone who understands how to thoughtfully apply modern AI capabilities to real product problems, and how to lead teams in building, shipping, and iterating on AI-enabled features in production.

Key Responsibilities:

• Lead a small, high-velocity engineering team while staying hands-on with production code.
• Design, build, and launch AI-powered product features quickly and iterate based on customer usage.
• Partner closely with Product, Design, and GTM to deliver features that solve real customer problems.
• Translate AI capabilities into intuitive, production-ready experiences.
• Make fast, pragmatic technical decisions that keep momentum high.
• Balance speed with reliability, scalability, and long-term maintainability.
• Establish lightweight engineering practices that support frequent releases.
• Mentor and coach engineers through code reviews, pairing, and design discussions.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• Several years of professional software engineering experience with 2+ years in a tech lead or team leadership role.
• Actively contributing to and owning production code.
• Hands-on experience leading teams while building and shipping AI-enabled product features, especially with modern LLM-based systems.
• Strong product intuition, you think in terms of users, workflows, and outcomes.
• Proven hands-on ownership of the full development lifecycle and production systems, with a track record of shipping customer-facing features under aggressive, business-driven timelines.
• Comfort operating in ambiguity and moving forward without perfect answers.
• Ability to connect technical choices to customer impact and business priorities.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.