Solution Engineer

What You'll Do

Be a product, industry,  and technical expert in software for the sales team and clients

Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions

Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions

Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions

Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry

Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge 

Draft and present business case data for client requested product enhancements, including identification of business impact to product management  

Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data

Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises

Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met  

Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships 

Assist with product training and onboarding of new sales reps and solution engineers

Travel throughout sales territory, as needed  

Represent Revinate at business development events, as needed

What You'll Bring

5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.

Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred

Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.

Confidence in leading conversations, owning relationships with technical counterparts, and driving projects forward

Ability to work across organization and promote cross functional collaboration  

Consultative problem solver

Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches  

Leverage technology solutions for supporting business goals  

Self-motivated with a history of outstanding performance in your role

Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning

Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base  

Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)

Embrace being part of a sales organization and competing for business

Contribute to the development of standardized processes and best practices 

Project specific responsibilities working within budget/timeline and scopes