Solutions Engineer, Software

Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH.
About the role
Join the Personal Lines Quoting Platform team at Liberty Mutual as a Solutions Engineer and help us expand our platform to tackle challenging business and technical problems. This is an exciting opportunity to work on a critical layer of our architecture that enables insurance sales across all distribution channels.
Our APIs experience high-volume traffic daily and power critical quoting workflows across the business. You'll help ensure that teams can contribute to the platform while focusing on reliability, scalability, and observability of high-traffic services written in TypeScript/Node.js and Java, backed by DocumentDB and DynamoDB, and routed through a complex AWS API Gateway topology. You will be instrumental in keeping a mission-critical platform highly available and performant while enabling product and engineering teams to move fast and safely.
Key responsibilities

• Operate and evolve the Quoting Platform to meet availability, latency, and scalability targets

• Lead incident response and postmortems; drive remediation and long-term reliability improvements

• Build and improve observability (metrics, logs, traces) across services and infrastructure; define SLOs/SLIs and monitor them

• Provide hands-on support and technical guidance to the Quoting Platform application teams that are enhancing and maintaining applications

• Collaborate with engineers to design robust solutions and troubleshoot complex technical issues across the platform

• Troubleshoot production issues across TypeScript/Node.js and Java services, DocumentDB and DynamoDB data stores, and the AWS API Gateway routing layer

• Partner with security, architecture, and platform teams to design reliable, secure, and maintainable solutions

Qualifications
What we're looking for

• Strong hands-on experience with TypeScript/Node.js and/or Java in production environments

• Practical experience with AWS services, including (but not limited to) API Gateway, DynamoDB, and DocumentDB, Fargate and Lambda

• Deep familiarity with observability practices and tooling (metrics, logging, distributed tracing); experience with CloudWatch, Datadog, OpenTelemetry, or similar.

• Solid troubleshooting and performance-tuning skills for distributed systems

• Excellent communication skills with the ability to break down complex technical concepts into clear, easy-to-follow explanations for diverse audiences

• Ability to collaborate effectively with cross-functional teams, mentor engineers, and communicate technical trade-offs clearly

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco

USD $134000.00 - $254000.00