Solutions Engineer

Element451 is the leading AI Workforce Platform built specifically for higher education. We help colleges and universities build stronger relationships with prospective and current students through personalized, automated, and data-driven engagement.Backed by advanced AI agents, a modern CRM, and a unified engagement platform, we empower enrollment and marketing teams to work smarter and deliver more meaningful, human-centered experiences at scale.
We’re looking for a Solutions Engineer (SE) who thrives at the intersection of technology, storytelling, and creativity. This role is ideal for someone who loves to build, test, and perform - someone who can turn a complex platform into a compelling story that connects emotionally and intellectually with higher-ed leaders. As a Solutions Engineer at Element451, you’ll design and deliver captivating product demos and proof-of-concepts (POCs) that showcase how our AI agents, automations, and personalization tools revolutionize the student experience. You’ll collaborate closely with our Sales, Product, and Customer Success teams to craft custom experiences that help institutions see and feel what’s possible with AI.

What you'll do:

Demo Excellence & Sales Collaboration

• Build and deliver personalized, story-driven demos that align with each prospect’s goals, data, and institutional challenges.

• Partner with Account Executives to shape demo strategies that highlight value, differentiation, and real-world outcomes.

• Translate complex technical capabilities into clear, compelling narratives that resonate with non-technical stakeholders.

• Serve as the face of Element451 during presentations - bringing energy, clarity, and creativity to every engagement.

Proof of Concept (POC) Execution

• Scope, configure, and deliver hands-on time boxed POCs that validate Element451’s impact through AI-driven automation and engagement.

• Build and train AI agents, prompt workflows, and knowledge bases that demonstrate proactive and personalized student interactions.

• Define and track success metrics (conversion rate, cycle time, engagement) to measure and refine POC performance.

• Ensure data security, FERPA compliance, and accessibility standards throughout each engagement.

Technical & Creative Collaboration

• Collaborate with Product and Implementation teams to ensure demo environments reflect the latest capabilities and integrations.

• Identify opportunities to innovate — creating reusable demo assets, AI-driven showcases, and new storytelling approaches.

Continuous Improvement & Learning

• Capture feedback and learnings from every demo and POC to inform future iterations.

• Stay current on AI, CRM, and higher-ed engagement trends to continuously elevate the quality and creativity of your work.

• Act as an internal champion for AI fluency, sharing best practices and insights with peers and teammates.

What you'll need:

• 2–4 years in solutions engineering, pre-sales, or technical consulting (SaaS experience required; higher-ed tech preferred).

• Proven experience delivering impactful demos or POCs that drive engagement and conversion.

• Strong understanding of CRM systems, APIs, data integration, and no-code/low-code tools.

• Experience designing or optimizing AI agents, prompts, or knowledge bases for real-world applications.

• Exceptional communication and presentation skills — able to simplify complexity and inspire confidence.

• Creative problem solver who enjoys exploring new ideas and technologies.

• Highly organized, self-motivated, and comfortable managing multiple projects simultaneously.

Bonus Points

• Background in higher education, admissions, enrollment, or marketing.

• Experience with platforms like HubSpot, Slate, or Salesforce.

• Familiarity with automation and AI engagement platforms (e.g., ChatGPT, Zapier, Dialogflow).

• Technical curiosity with a flair for creative storytelling and design.

Why Join Us

• Remote-first culture

• Home office allowance to get your space setup

• 20 Days PTO

• 10 Company Holidays

• 4% 401(k) Match

• Competitive Medical, Dental & Vision offerings

Our Core Values:

• Impactful, Not Immediate: We prioritize long-term, transformative initiatives.

• Progress Before Perfection: We champion decisive action and empower our team to drive results.

• Learners Before Masters: We foster a culture of continuous learning and humility.

• Together, Not Alone: We thrive on collaboration and mutual support.

• Customer Success, Not Support: We are dedicated to our partners' triumphs.