Solutions Engineer

SOLUTIONS ENGINEER

Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with rapid growth in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients' success globally.

We're looking for a Solutions Engineer to join our team, reporting to the Director of Solutions Engineering. You will serve as the primary technical resource for Sales, Marketing, and Partnerships, acting as a trusted advisor during the sales cycle. From discovery to demo to proof-of-concept, you will inspire confidence in prospective clients, equip our go-to-market teams, and ensure smooth handoffs to post-sales for delivery.

What your day to day looks like:

Pre-Sales & Marketing Support

• Instill high confidence in Mogli and its products, propelling sales opportunities forward by providing accurate technical information and showcasing our partnership approach in pre-sale interactions.
• Conduct discovery sessions with prospective clients to assess and understand technical requirements, helping our Sales team properly position our product and maximize value.
• Build and perform compelling, tailored product demonstrations and Proofs of Concept (POCs) to secure strategic clients.
• Document technical requirements and solution designs during the sales process for smooth handoff to Solutions Architects and Professional Services.
• Assist with technical evaluations, RFPs, security questionnaires, and competitive positioning to remove barriers in the sales cycle.
• Collaborate with our Professional Service and Sales teams to provide accurate, holistic quotes for custom client requirements, ensuring a seamless and positive client experience.
• Arm our Sales and Marketing teams with powerful demo environments and technical talking points for the strongest possible marketing material and presentations.
• Assist with marketing initiatives for content reviews, asset creation, webinar support, and other items as requested.

Partner Enablement & Support

• Support the Partner team’s mission to recruit, enable, and retain partners, extending Mogli’s reach and enhancing our competitiveness.
• Cement strong partnerships by providing partners with compelling demo materials, technical assistance, and training to maximize joint opportunities.
• Assist partners, Salesforce SEs, and AEs with the configuration, automation, and review of Mogli use cases in their demo environments.
• Foster potential partner interest and confidence in Mogli at engagement events and through dedicated technical support.

Product Feedback & Improvement

• Act as the voice of the prospect by looking for patterns and channeling technical feedback, client needs, and market trends to inform Mogli’s development roadmap.
• Assist the Product team with research on competitive advantages and new feature viability.

What you bring to the table:

• Excellent verbal and written communication skills, with a knack for storytelling and simplifying complex topics.
• Proven ability to explain, document, and demonstrate technical products to both technical and non-technical audiences.
• Customer empathy to understand their needs and business challenges in a sales discovery context.
• You are tech-savvy and can learn new tools with ease.
• Strong analytical and problem-solving skills.
• Excellent sales and client service skills.
• Excellent organizational skills, attention to detail, and conscientious data habits.
• A proactive, solution-oriented mindset and the ability to manage multiple competing priorities.

Desired Experience:

• Knowledge of Salesforce architecture, clouds, products, and use cases.
• 2-3 years of experience with declarative configuration of Salesforce.
• 1-2 years of experience in a related pre-sales engineering, solution consulting, or sales role is required.
• Experience building and delivering product demonstrations.
• Marketing Cloud or Apex programming experience is a plus.
• Background interacting directly with clients or prospects in a sales cycle.
• Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is a plus.
• Bachelor's degree in Engineering, Business, or a related field.
• Understanding Nonprofit and Higher Education sectors is a bonus, but not required.

Salary and Benefits:

• $95K - 115K annual salary + annual bonus potential
• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
• Support for professional development, including professional certification
• Matching 401k plan
• Employee Assistance Plan, AD&D, etc
• Ownership of Mogli and equity grant
• Flexible Time Off per Mogli’s FTO Policy
• 9 US Federal Holidays and 6 paid sick days
• Work from Anywhere in the United States