Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of Solutions Engineers (SEs). In this role, you will be responsible for guiding and mentoring your team, providing technical expertise, and collaborating with sales, product, and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle, from discovery to proof-of-concept, helping our customers understand the technical and business value of our products.
What you’ll do as the Solutions Engineering Manager- Team Leadership & Mentorship: Lead, coach, and mentor a team of Solutions Engineers. You will manage and mentor SEs, execute career development paths, and align team efforts with the broader company strategy. You will also coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations.
- Technical & Strategic Guidance: Guide the SE team on technical best practices, establish enablement programs, and collaborate with Product to influence the roadmap. You will own the SE strategy for your team, ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness.
- Cross-functional Collaboration: Work closely with the sales team to understand customer needs and objectives. Partner with product and engineering teams to provide market feedback and help shape the product roadmap.
- Solution Expertise: Act as a subject matter expert on our software and hardware solutions. Stay up to date on industry trends and the competitive landscape.
- Customer Engagement: Engage with key accounts, support complex enterprise deals, and ensure the SE team delivers consistent technical value. You will also join customer meetings and presentations as a senior technical leader when needed, helping to build trust and credibility with key stakeholders.
- Process Improvement: Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.
- Bachelor's degree in a technical field or equivalent practical experience.
- 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success.
- 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles.
- Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus.
- Excellent communication, presentation, and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential.
- Proven ability to work collaboratively with sales, marketing, and engineering teams.
- A strategic mindset with the ability to think critically and solve complex problems.
- Willingness to travel as needed.
- Previous experience supporting cloud sales in the hospitality industry
- Experience with POS and/or Kitchen Display Systems
- Experience with SaaS ERP systems
- Technical skills, including basic programming in web-based technologies
- Experience with the Demo 2 Win framework
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Essential Physical & Mental Requirements:
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Sales Compensation:
The anticipated annualized base salary range for this full time position will be $110,000 to $120,000 plus a variable compensation range of $55,000 to $60,000 governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).
Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation Statement
Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
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