Review and improve Spanish (US) customer service content, ensuring accuracy, consistency, and alignment with quality standards through second-pass reviews and feedback.
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining Spanish (United States) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Conduct second-pass quality reviews to ensure overall linguistic accuracy and consistency across batches.
Validate and calibrate severity assessments to maintain alignment with quality standards.
Identify systemic MT quality issues, including recurring error patterns, tone mismatches, and terminology inconsistencies.
Provide high-level qualitative feedback that directly contributes to final quality reporting and continuous improvement efforts.
Project details
Language: Spanish (United States)
Content type: Customer service content (general)
Project duration: OngoingThis role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depending on client needs. Volumes and timing may vary.
Hourly rate: $41.36
Requirements
- Native proficiency in Spanish (United States) and strong English skills.
- Experience in linguistic quality review, MT evaluation, or localization quality assurance.
- Strong familiarity with linguistic QA frameworks and error classification.
- Excellent attention to detail and a quality-focused, analytical mindset.
- Ability to work independently and provide clear, actionable quality feedback.
Top Skills
English
Spanish
Similar Jobs
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Manager, Product will oversee product lifecycle management, team collaboration, and ensure quality in the development of NBCUniversal’s Media Asset Management platforms, while driving process improvements.
Top Skills:
Agile MethodologyCloud Native ToolsJIRASdlc
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The Manager of Product at NBCUniversal leads product lifecycle management while overseeing teams and collaborating with stakeholders to deliver media solutions.
Top Skills:
AgileCloud Native ToolsJIRASdlc
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
As a Product Manager, you will oversee a team focused on managing product life cycles, improving processes, and ensuring client needs are met, using Agile methodologies.
Top Skills:
AgileCloud Native ToolsJIRAScrum
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
