Specialist

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
As a Third Party Contract Renewal Specialist your primary role is to lead the charge in expanding key accounts by uncovering whitespace, building new relationships, and driving revenue growth for service contracts. Create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals thru AWS CPPO.

Responsibilities include: 

• Provide customer service to strategic end-users, Presidio sales representatives, and inside sales by resolving contract issues and streamlining the customer renewal experience.
• Hunt for accounts where Presidio can go deeper by providing knowledge-based value and help solve high impact problems.
• Participate in customer facing meetings to explain and educate on the value of buying thru AWS CPPO programs and assist in maintaining a shared partnership with customer and our vendors
• Become trusted authority for complex issue resolution and problem solving for renewal team.
• Perform as frontline leader in testing and refining new sales initiatives, processes, and strategies before full scale roll out.
• Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales
• Work as an interface and subject matter expert between Presidio, vendor and the end-user for the maintenance contracts practice
• Triage all Third-Party services related questions and issues
• Understand existing pricing and promotional deals available customers to offer best price to end-user(MPOP)
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Manage and prioritize the monthly and quarterly renewal activities
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate (as required), and ensure accurate booking

Required Skills and Professional Experience

• Ability to work independently and in a cross functional team environment
• Multitasking and attention to detail
•  Organization and time management
• Aptitude for learning all service-related offerings from multiple vendors
• Ability to develop relationships
• Must have strong knowledge of MS Excel and MS applications

Preferred Skills and Professional Experience 

• 3+ years’ experience in Third Party Renewal role
• Knowledge of Third-Party Services and distributor related tools

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

 #LI-LM1