The Splunk Engineer L2 will provide operational support, engage with users on Splunk issues, conduct support sessions, and perform log onboarding among other responsibilities.
Position Overview:
- 3-5 years of Splunk experience
- Critical thinking skills
- Splunk administrator solving problems
- Handles common requests and tasks
- Interacts with large user base
Key Responsibilities:
- Engage with users experiencing Splunk problems
- Work on tickets and ITMs for Splunk issues
- Conduct screen-sharing support sessions
- Perform log onboarding into Splunk
- Configure ServiceNow and alerts
- Adjust cron expressions to reduce SVC usage
- Review internal audit logs
- Solve problems by correlating documentation and critical thinking
Required Skills and Qualifications:
- Proven experience solving Splunk problems in operational support
- Ability to work directly with end users
- Fluent in English
- Available during Eastern Standard hours (9-5)
- Data analysis skills
- Medium SPL knowledge
- Ability to write semi-complicated queries
- Strong problem-solving skills
Preferred Qualifications:
- Splunk Power User or Admin certification
- 5 years total IT experience
- 3 years in operational support role
- Hands-on Splunk administrator experience
- Basic ServiceNow knowledge
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center



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