The role involves solving complex problems in Splunk, onboarding logs, mentoring support teams, and managing user interactions.
Position Overview:
- Senior engineer with 5-8 years of Splunk experience
- Extremely comfortable solving complex problems
- Can onboard logs effortlessly
- Deep understanding of the Splunk product and user problems
- Strong Linux knowledge is essential
Key Responsibilities:
- Solve advanced problems that L1 and L2 support couldn't resolve
- Interact with users and serve as a liaison between senior engineers
- Ensure tickets are solved
- Be a self-starter and take extreme ownership of tickets
- Reduce ticket counts for L1 and L2 teams
- Provide mentorship to L1 and L2 support teams
Required Skills and Qualifications:
- 5-8 years using Splunk as an administrator
- Strong hands-on Splunk experience
- Excellent SPL skills
- Strong Linux admin experience
- Good understanding of networking technologies
- Decent experience with security
- Strong data analysis and problem-solving skills
- Self-starter mentality
- Excellent communication skills
- Fluent in English
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
