SPM Solutions Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The SPM Solutions Specialist is a vital role focused on the continuous improvement and functional rollout of ServiceNow’s Strategic Portfolio Management (SPM) module. This role serves as the bridge between business objectives and technical execution, ensuring that SPM
features align with the organization's goals for integration and synergy realization. The successful candidate will manage the end-to-end lifecycle of new feature deployments—from initial requirements gathering to final user adoption—ensuring high-quality delivery with zero
disruption to existing business operations.

● Requirements & User Stories: Lead workshops to gather business requirements, translating complex needs into clear, actionable user stories for the development team.
● Development Partnership: Partner closely with SPM Engineering and developers to ensure technical solutions meet the functional scope and strategic intent of the project.
● Testing & Quality Assurance: Define acceptance criteria and oversee functional testing to ensure all new SPM features are robust and bug-free before deployment.
● Training & Documentation: Create comprehensive training materials and documentation; lead training sessions to empower users and drive platform adoption.
● Troubleshooting & Support: Act as the primary point of contact for troubleshooting SPM issues, analyzing problems quickly to recover business operations.
● Stakeholder Collaboration: Facilitate cadences and working sessions with Tech Business Partners and workstream leads to maintain alignment on the SPM roadmap.

● ServiceNow Expertise: Direct experience with ServiceNow Strategic Portfolio Management (SPM), including a functional understanding of its modules and capabilities.
● Work Experience: 8+ years of IT Project Management experience.
● Methodology: Detailed understanding of Waterfall, Agile, and Hybrid methodologies.
● Communication: A premier communicator with exemplary writing skills and an innate ability to make complex concepts simple and intuitive. Must be able to present alternatives convincingly to a mixed audience.
● Problem Solving: Strong, proven analytical skills with the ability to quickly determine the most expedient method to recover business operations.
● Collaboration: A team player with a proven ability to drive change through influence across a matrix organization in a fluid environment.
● Education: Bachelor’s degree in Information Technology, MIS, or equivalent strong professional experience.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.