Senior Business Systems Analyst to define requirements for agent-facing servicing applications, design integrations/APIs with core banking systems, translate needs into user stories and acceptance criteria, improve agent workflows and productivity, and identify AI/ML opportunities for fraud detection, automation, and operational analytics. Supports testing, validation, and releases.
Role
Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement
Role Overview
We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.
Responsibilities:
- Perform business analysis for payment processing platforms (ACH, Wire, Zelle/RTP, Card)
- Work with business stakeholders, product owners, and technology teams to gather and document requirements
- Leverage domain expertise in Payments (ACH, Wire, Zelle/RTP, Card) to design and enhance banking solutions
- Translate business needs into user stories, epics, functional specs, and acceptance criteria
- Analyze existing payment workflows, identify gaps, and recommend process/system improvements
- Support regulatory and compliance requirements tied to payment processing
- Develop reports and dashboards supporting payment operations and compliance reporting
- Design and enhance data pipelines to support payment reporting needs
- Collaborate with engineering and data teams to resolve data quality issues and defects
- Support Agile delivery: backlog grooming, sprint planning, requirement clarification, UAT
Requirements:
- Strong background in business analysis within banking/payments
- Domain knowledge of payment rails (ACH, Wire, Zelle/RTP, Card) preferred
- Experience translating business requirements into technical specifications
- Familiarity with Agile delivery practices
Minimum Compensation: USD 38,000
Maximum Compensation: USD 133,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees.
This position is not available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Similar Jobs
Agency • Information Technology
Serve as a senior Scrum Master and agile coach, embedding Scrum values, improving squad maturity, enabling self-organization, removing systemic impediments, and driving continuous improvement. Partner with Product Owners on backlog readiness and value delivery, coach teams and leaders, support predictable outcomes, foster psychological safety, collaborate with other Scrum Masters, and contribute to agile scaling initiatives.
Top Skills:
AgileKanbanLeanLessNexusSafeScrumSpotify Model
Agency • Information Technology
Senior Business Systems Analyst responsible for capturing functional requirements for agent-facing servicing applications, defining integrations/APIs with core banking systems, translating needs into user stories and acceptance criteria, supporting testing and releases, analyzing workflows to improve agent productivity, and identifying AI/ML opportunities for fraud detection and automation.
Top Skills:
AIAPIsCore Banking SystemsMachine Learning
AdTech • Digital Media • Marketing Tech • Mobile
Own full-cycle global recruiting for technical, product, sales, business, and operational roles. Source and evaluate candidates, advise hiring managers, manage interview processes, and maintain hiring momentum. Oversee recruiting vendors and a global sales consultant program, including contracts, onboarding, CRM tracking, documentation, and follow-up. The role requires independent judgment, strong communication, business acumen, discretion, and experience working across time zones in a distributed company.
Top Skills:
CRM
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
