Our Mission:
Our mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
About the Role
6sense is seeking a Senior Digital Program Manager to own and evolve how Customer Success engages customers before, during, and immediately after onboarding, with a focus on our Commercial segment. This role ensures Customer Success has clear visibility into customers exiting onboarding, including their readiness, risk profile, and adoption signals, so engagement can be timely, consistent, and effective. Your role is to assess user activation and design motions (primary focus around automation, though there will be an element of human-led motion to consider) to drive adoption of 6sense and ensure successful usage improving renewal outcomes.
This role does not manage Onboarding delivery teams. Instead, it owns the post-onboarding and activation program from a Customer Success perspective - defining how Onboarding outcomes are assessed and surfaced, establishing clear handoff signals from Professional Services to Customer Success, and designing scalable CS motions that support adoption and renewal readiness.
You will also partner closely with Professional Services to identify opportunities to scale elements of the onboarding experience - such as 1:many training, webinars, and reusable enablement - while ensuring Customer Success can leverage those assets both during Onboarding and for post-onboarding reinforcement. You will also work closely with Customer Success, Marketing, and Operations to align signals, workflows, and engagement models.
This is a senior individual contributor role with clear ownership for outcomes, operating with autonomy and cross-functional influence.
What You’ll Do
Own CS engagement design around Onboarding
- Own how Customer Success engages customers before, during, and immediately after onboarding
- Define what “successful onboarding” means from a CS and renewal-readiness perspective
- Ensure CS involvement during onboarding is intentional, value-driven, and aligned to customer risk and complexity
Assess readiness and risk at Onboarding exit
- Define clear criteria and measurement across all products for customers exiting onboarding healthy and activated
- Assess customer health, adoption, and risk profiles at onboarding completion
- Segment customers based on readiness and determine appropriate post-onboarding CS motions
Design scalable CS motions and enablement
- Design programmatic CS engagement paths triggered by onboarding outcomes and customer risk
- Introduce 1:many and digital motions (e.g., webinars, group sessions, guided content) where appropriate
- Ensure onboarding content and experiences are reusable for post-onboarding retraining, reinforcement, and adoption gaps
- Maintain update schedule for content refresh
Enable scale without increasing manual effort
- Identify where current Onboarding and CS engagement relies too heavily on 1:1, manual effort
- Partner with Operations, Analytics, and Digital CS teams to implement scalable alternatives
- Define when high-touch human engagement is required and when system-led or digital approaches are sufficient
Drive continuous improvement and accountability
- Define and track onboarding-related CS metrics tied to activation, health, and renewal readiness
- Run pilots, test new CS engagement approaches, and iterate based on data
- Serve as the central point of accountability for onboarding-adjacent CS programs and cross-functional alignment
What We’re Looking For
- 5+ years of experience in program management, customer success operations, lifecycle programs, or digital CS
- Demonstrated proficiency with CS and GTM systems, including advanced use of Gainsight (health models, CTAs, journeys, reporting), along with Salesforce (SFDC) and Tableau to analyze data, monitor outcomes, and inform program decisions
- Demonstrated ability to design programmatic CS engagement, not just manage processes
- Experience translating customer data and signals into structured engagement strategies
- Demonstrated success operating in multi-product or platform SaaS models, with the ability to design engagement across interconnected products and use cases
- Strong analytical mindset with comfort assessing customer health, risk, and readiness
- Ability to operate autonomously and influence cross-functional partners without direct authority
- Clear, confident communicator comfortable working with senior CS and GTM leaders
Base Salary Range: $102,375.00 - $128,150.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote
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Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
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