Sr. Director, Digital Commerce Innovation

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

As our Sr. Director, Digital Transformation, you will lead digital transformation for the Web and eCommerce teams by owning the technical roadmap, ensuring architectural alignment, and overseeing the delivery of all customer-facing platforms and experiences. This role is accountable for elevating performance, scalability, integrations, and the continuous evolution of our digital ecosystem.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• This position will help lead from a Digital Strategy, eCommerce and Technology standpoint, with the goal to develop and execute Lovesac’s eComm roadmap by integrating NEW customer-facing platforms and experiences (web, mobile, app, portals).
• Strong ability to translate business and brand priorities into detailed technical requirements and user stories to boost eCommerce metrics (awareness, engagement and conversion).
• Be a problem solver to offer strategic, scalable, secure, and high-performing solutions.
• Oversee platform integrations across CRM, new product and app launches, marketplaces, platforms and data platforms.
• Drive business strategy by delivering a connected, end-to-end and omni-channel experience.
• Champion the use of AI and automation to scale insights, reduce manual effort, and accelerate decision-making
• Partner to continuously improve platform performance, uptime, page speed, and stability.
• Manage and elevate feature developments and platform/app modernization to continuously better Lovesac’s CDJ.
• Have a strong understanding of eCommerce reporting metrics, what levers to pull/push in order to drive revenue, engagement and conversion for Lovesac’s digital channels.
• Uphold compliance and partnership between eCommerce, Brand, Creative and Tech teams.
• Partner to ensure all platforms are in sync with release planning, user testing, and production deployment readiness.
• Evaluate and manage third-party vendors/ agencies and technology partners, depending on business need.
• Guide platform optimization and investment decisions using data and analytics.
• Ensure proper tagging, tracking, and analytics implementation is taking place across all new and existing web experiences and channels.
• Strong negotiation skills with ability to own a P&L and a group of select vendors.
• Perform any other reasonable duties for this role as requested by management.
• Primary KPI’s: Revenue, Engagement, Conversion, Seamless integration and experience build across all customer-facing channels

Who you Are:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Requirements

• Bachelor's degree in information technology, Computer Science, Engineering, or related field required, Master’s degree preferred.
• Minimum of 10 years managing and leading eCommerce platforms, with experience in full-price/off price channels, app development and integration and overall strategic transformation within the Digital field.
• 5+ years owning strategy and execution in a digital environment for an enterprise organization, in retail.
• Experience working closely with commercial, marketing and tech teams.
• Experience, leadership and understanding and ability to navigate between eCommerce platforms, Order Management Systems, PIM, Payment gateways, ERP integration, Supply chain systems and CRM platforms.
• Strong familiarity of how eCommerce platforms, SI, APIs, integrations, and system architecture (Cloud-native architecture, Microservices design, API-driven systems, Salesforce Commerce Cloud, Headless commerce, AWS, etc.); all work together.
• Ability to balance business needs with technical constraints within marketing guardrails.
• Proactive leader with a passion for exploring and advocating for emerging digital technologies (e.g., AI, LLMs) to advance ongoing digital transformation.
• Demonstrated ability to prioritize and deliver high-impact work within constrained resources.
• Collaborative leader who can think strategically while remaining hands-on and execution-focused.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Open to some travel requirements, if need be, but prepared to travel for Lovesac’s Connection Weeks (once a quarter) and ManagerFest.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [email protected]