Sr Director, Renewals

The Director of Renewals will serve as a critical component of the renewals leadership team, responsible for maximizing customer retention, optimizing renewal processes, and driving multi-million-dollar revenue outcomes across our global customer base. Reporting directly to the VP of Global Renewals, this leader is accountable for overseeing department strategy, execution, team leadership, and cross-functional collaboration to ensure customers continue to realize value throughout their lifecycle with us.

This position drives NORAM/LATAM renewal strategy and global operations, integrating commercial acumen, cross-functional leadership, customer-centric execution, and data-informed decision making to maximize revenue and retention.
Remote within the U.S.; candidates located within 45 miles of Boston, Denver, or Detroit will follow a hybrid schedule.

Key Responsibilities

• Define and execute strategies that maximize renewal rates and recurring revenue aligned with DT growth objectives.

• Own end-to-end renewal lifecycle, driving operational excellence and accountability for meeting and exceeding revenue targets.

• Oversee the renewal process to ensure the achievement of revenue targets.

• Translate long-term company strategies into actionable renewal goals, business plans and performance metrics

• Lead rigorous analysis of renewal performance and customer data to uncover trends, forecast revenue, and inform strategic decisions

• Cultivate and expand executive-level relationships with key customers to secure loyalty and contract continuity

• Address customer concerns and negotiate renewal terms. Resolve complex renewal negotiations and commercial escalations with a focus on value, retention and long-term partnership

• Build and lead a high performing global renewals organization – fostering a culture of ownership, impact and continuous improvement.

• Optimize renewal processes, systems and tools to drive maximal scalability and efficiency

• Champion cross-functional collaboration with Sales, Customer Success, Services and Legal to ensure seamless customer lifecycle integration.

• Design and implement programs to reduce churn, increase customer lifecycle value and improve satisfaction across segments.

• Establish formal mechanisms for capturing feedback to understand customer needs and improve satisfaction.

• Ensure all renewals activities adhere to contractual, legal and compliance standards.

• Monitor market trends and competitive dynamics to proactively adjust renewal approaches and maintain strategic edge.

• Identify opportunities for upselling and cross-selling during the renewal process.

• Be an influential leader, engage at the Sales Geo VP level and at the Executive levels within our customer base.

• Analyze renewal trends and risk indicators to develop proactive mitigation and expansion strategies.

• Partner with Revenue Operations and Finance to forecast renewals pipeline, measure performance, and improve predictability.

Minimum requirements

10+ years experience in enterprise SaaS, including 5+ years leading renewal and/or account management, or customer success teams at scale.

Preferred requirements

• 15+ years of experience in SaaS, with at least 5 years leading renewals teams, customer success, or account management teams at scale.

• Proven success leading high-velocity, data-driven renewals motions in complex environments in a global remit.

• Deep understanding of the customer lifecycle in a hybrid GTM model.

• Demonstrated commitment to data, process improvement and operational rigor in a fast paced setting.

• Passion for AI, observability, and helping customers realize value in complex technical environments.

• Proven success driving high customer retention and revenue growth in a global, high-volume B2B environment.

• Deep understanding of enterprise software sales cycles, subscription and usage-based pricing models, and customer lifecycle economics.

• Strong commercial acumen with experience in renewal forecasting, contract negotiation, and upsell/cross-sell alignment.

• Demonstrated commitment to data, process improvement, and operational rigor in a fast-paced environment.

• Ability to lead and scale geographically distributed teams, with a track record of hiring, developing, and retaining top talent.

• Strong strategic thinking with the ability to translate customer and market insights into actionable plans.

• Ability to build trusted relationships with internal stakeholders across Sales, CS, Finance, Legal, and Product.

• Excellent communication and executive presence, with the ability to represent the renewals function at the Geo VP level.

• Resilience and adaptability in high-growth, evolving environments, with a bias toward action and accountability.

• Dynatrace is a leader in unified observability and security.

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is is $172K - $215K, plus OTE. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.