Sr. Internal Communications Manager

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Strategic Narrative & Communication Infrastructure

Architect the Multi-Channel Playbook: Design and own a comprehensive internal communications roadmap that defines how we use Slack, email, All-Hands, AI, internal wikis and cutting-edge communications tools to drive maximum alignment and engagement.

Standardize Operational Rigor: Establish high-fidelity documentation standards, communication playbooks, and cascading templates that ensure "one version of the truth" across all departments.

Bridge Internal & External Strategy: Partner consistently with the incoming Senior Director of External Communications to pressure-test messaging, ensuring our internal employee narrative is a seamless precursor to our external brand positioning.

High-Stakes Ghostwriting: Act as ghostwriter for senior leadership, drafting keynotes, board-level updates, and critical company-wide memos that capture their unique voices.

Change Leadership & Organizational Adoption

Lead Complex Change Narratives: Develop and execute communication plans for high-stakes organizational shifts, product milestones and policy changes, ensuring clarity, empathy, and consistency.

Implement Structured Methodologies: Apply formal change management frameworks to ensure high-velocity organizational shifts result in sustained behavior change and measurable adoption. 

Anticipate Organizational Friction: Proactively identify potential resistance points in new program rollouts and design mitigation strategies to protect employee productivity and morale. 

Manage Messaging Sequencing: Act as the internal “air traffic control” for announcements, ensuring the team isn’t overwhelmed by competing priorities and that the most critical information lands first.

Employee Engagement & Culture Advocacy

Drive Employee Sentiment: Lead company-wide initiatives (such as Great Place to Work campaigns or annual engagement surveys) to achieve high participation and actionable feedback loops.

Establish a Feedback Architecture: Build qualitative and quantitative feedback loops beyond simple open rates to measure the true impact of internal comms and pivot priorities in real-time. 

Manager Enablement: Create "Leader Toolkits," talking points, and FAQs that empower managers to act as the primary communication channel for their teams during periods of rapid growth.

Measure Impact & Reach: Establish a data-informed approach to internal comms, tracking engagement metrics and sentiment to pivot strategies in real-time.

Governance & Risk Management

Information Integrity: Ensure all internal messaging adheres to high-compliance standards and professional integrity, particularly as the organization moves toward increased operational maturity.

Crisis Response: Maintain a "Crisis Comms" playbook, providing calm, clear, and rapid-response messaging during ambiguous or high-pressure situations.

What You'll Bring

10+ total years of progressive experience in internal communications, corporate communications, or executive ghostwriting in a late stage / high-growth tech or public company environment. 

Demonstrated success leading the strategy and execution of external-facing campaigns (Forbes, WSJ, etc.), IPO-readiness efforts or high-level internal narratives.

Exceptional Writing & Editing: A proven ability to take dense, technical, or strategic information and make it relatable and inspiring for a broad audience.

Executive Presence: Significant experience working directly with C-suite executives to shape their internal platforms and presence.

Maturity & Discretion: Experience operating in environments with increased operational rigor and high-stakes milestones, maintaining absolute professional integrity.

Agility: The ability to manage competing deadlines and projects as a sole lead in a fast-paced environment.