Sr. IT Endpoint Administrator

Job Title - Sr. IT Endpoint Administrator

Duration - 12+ Months

Work Mode- Onsite

Work Location- Euless, Tx

Position Summary:

We are seeking an Island Enterprise Browser Administratorto ensure secure, reliable, and fully governed browser operations across DFW's environment. This role supports mission-critical functions—including policy management, Intune/MECM deployment, security integration, and escalation response—which are essential for maintaining compliance, service stability, and user productivity. Given the specialized expertise and immediate operational need, engaging a contractor is the most effective solution, consistent with our business structure and precedent for roles requiring focused technical delivery within a defined time frame.

The ideal candidate will bring deep expertise in enterprise browser management, Microsoft Intune/MECM deployment, security integration, and enterprise endpoint management

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following):

• Partner closely with Endpoint Engineering, the Technology Solutions Desk, Security, and SNOW Administration teams to deliver a secure, consistent, and reliable browser experience across the organization.
• Administer and maintain the Island Enterprise Browser console, including configuration baselines, RBAC, and environment segmentation.
• Build, maintain, and enforce enterprise browser security policies, including DLP restrictions, upload/download controls, watermarking, clipboard restrictions, file isolation, site permissions, certificates, site isolation, and extension governance.
• Deploy, package, configure, and maintain Island Enterprise Browser installations, updates, and sanctioned extensions using Microsoft Intune and/or Microsoft MECM (SCCM).
• Serve as the primary L2/L3 escalation point for Island browser-related incidents, including policy failures, extension issues, installation errors, configuration issues, and performance problems.
• Integrate Island Enterprise Browser with enterprise security and identity platforms to support secure access and policy enforcement.
• Work in a complex endpoint environment, including cross-platform support, cloud integrations, mobile device management, and advanced security requirements.
• Handle day-to-day administration while contributing to long-term endpoint strategy and infrastructure modernization initiatives.
• Participate in major incident response, perform root cause analysis (RCA), and coordinate issue resolution with engineering, security, support, and vendor teams.
• Develop and maintain operational documentation, deployment guides, runbooks, knowledge base articles, and standard operating procedures.
• Produce operational reports and dashboards related to browser adoption, compliance, deployment status, extension health, performance, and incident trends.
• Directly support business continuity, cybersecurity resilience, and workforce productivity.
• Help close critical gaps in device management, ensure enterprise-wide policy enforcement, and support the organization's long-term digital transformation goals.
• Oversee a variety of endpoint devices, including desktops, laptops, mobile devices, and other endpoints, to ensure their reliability, security, and performance.
• Implement and maintain endpoint management solutions, resolve complex technical issues, and provide leadership in endpoint management practices.
• Oversee and manage project and operational efforts regarding installations, configurations, monitoring, tuning, operating systems, and application software.
• Maintain and update policies, procedures, and technical documentation related to areas of responsibility.
  Qualifications & Experience Required (3+ Years)
• Experience administering and maintaining the Island Enterprise Browser console.
• Experience configuring and managing Island Enterprise Browser policies and configuration baselines.
• Experience administering Island Enterprise Browser RBAC and environment segmentation.
• Experience implementing Island Enterprise Browser security controls, including DLP restrictions, certificates, site isolation, permissions, extension governance, upload/download controls, watermarking, clipboard restrictions, and file isolation.
• Experience deploying and managing Island Enterprise Browser using Microsoft Intune and/or Microsoft MECM (SCCM).
• Experience packaging, deploying, and maintaining browser installations, updates, and extensions using IntuneWin, MSI, or EXE deployment methods.
• Experience working as an L2/L3 escalation point for Island browser-related incidents, including policy failures, extension issues, installation errors, configuration issues, and performance problems.
• Experience integrating Island Enterprise Browser with enterprise security and identity platforms such as Microsoft Entra ID (Azure AD), Okta, and Microsoft Defender for Endpoint.
• Experience administering enterprise endpoint devices, including Windows desktops, laptops, and mobile devices, within a Microsoft enterprise environment.
• Experience supporting secure, compliant enterprise browser environments in large organizations.
• Experience working within enterprise change management processes, including phased deployments, release management, and rollback procedures.
• Experience creating and maintaining technical documentation, standard operating procedures (SOPs), knowledge base articles, deployment documentation, and operational runbooks.
• Experience using PowerShell scripting to automate browser administration, deployment, or troubleshooting
  ABOUT ISHIR

ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.

We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.

At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.

As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.

ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration