Head of Customer Value Creation, NA

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Position Overview: Head of Customer Value Creation, North America

We are seeking a dynamic and commercially savvy leader with a strong background in sales, business development, account management, and people leadership to join eBay as the Senior Manager of Global Customer Value Creation for North America! This role offers an outstanding opportunity to leverage your expertise to drive initiatives that attract new sellers and help both new and existing sellers expand their businesses on our platform, ensuring a world-class experience for our buyers and sellers.

What You Will Accomplish:

• Strategic Leadership & Vision: Develop and implement a global strategy to deliver unmatched value to eBay's buyers and sellers. Use your deep understanding of our ecosystem to craft a roadmap that aligns with eBay’s business objectives, focusing on attracting new sellers and improving the growth of existing ones through data-driven insights.
• Business Development & Sales Growth: Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers. Use your sales and account management expertise to drive scalable growth strategies that boost seller engagement and revenue.
• Operational Excellence & Process Optimization: Collaborate with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences. Streamline policies and processes that impact buyers and sellers, driving efficiency and effectiveness across global operations.
• Customer Advocacy & Insights: Serve as the voice of our customers and sellers, integrating their needs into strategic decisions. Establish mechanisms to capture, analyze, and act on feedback, continuously improving service levels and marketplace experiences.
• Global Cross-Functional Collaboration & Team Engagement: Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction. Develop positive relationships with regional teams to adapt global strategies for local markets and champion innovation in delivering customer value.
• Leadership & Team Development: Lead and mentor a high-performing team passionate about customer value creation and seller growth. Cultivate a culture of innovation, accountability, and continuous improvement, ensuring alignment and collaboration across teams. The team you will support is actively growing, but at current state you would have 5-8 direct reports and a report chain of roughly 100 employees.
• Performance Reporting & Analysis: Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives. Use these insights to refine strategies and communicate progress and outcomes to senior leadership, ensuring transparency and alignment with organizational goals.

Qualifications & Experience You Will Bring to the Team:

• Dedication to eBay’s Hybrid work environment, working onsite 3 days a week in either our Austin, Texas or our Salt Lake City, Utah office.
•  Over 5 years of experience in commercial sales, business development, or account management.
• More than 5 years of leadership experience managing large high-performing teams.
• Proven track record in driving customer-centric and seller growth initiatives with measurable impact.
• Strong analytical skills to guide strategy and decision-making using data.
• Outstanding communication and leadership skills, capable of influencing at all levels.
• Experience working across multiple geographies and functions, with a global perspective
• Extensive experience at eBay or another marketplace platform is preferred, and a deep understanding of ecommerce is required.

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The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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