Sr ResWare Administrator

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Sr ResWare Administrator - ATA serves as Avenue 365’s subject matter expert for the ResWare platform, leading advanced configuration, system architecture decisions, and cross-functional optimization initiatives. This role assumes full ownership of platform stability, integration health, and continuous improvement — while also mentoring junior administrators and driving alignment between technology and business strategy. The Sr Administrator partners with executive leadership, operations, compliance, accounting, and IT to ensure the ResWare environment scales with Avenue 365 Lender Services’ growth objectives and service excellence standards.

Essential Functions, Duties, and Responsibilities

Platform Administration & Architecture

• Serve as the primary ResWare platform owner, driving configuration strategy, system governance, and long-term roadmap alignment.
• Administer and maintain the ResWare platform at an advanced level, including complex workflows, business rules, roles, permissions, and automation logic.
• Configure and manage file types, products, milestones, automation rules, and task management with a focus on scalability and efficiency.
• Lead system design reviews and establish configuration standards and best practices across the organization.

Integrations & Vendor Management

• Architect, implement, and manage complex integrations with third-party vendors, lenders, underwriters, and internal systems.
• Own the vendor relationship for Qualia/ResWare support, serving as the escalation point for critical issues and strategic enhancements.
• Proactively monitor integration health, identify risk areas, and develop contingency plans.

Process Optimization & Automation

• Lead enterprise-wide process improvement initiatives by identifying, designing, and implementing automation solutions that reduce friction and improve throughput.
• Partner with operations leadership to evaluate emerging capabilities within ResWare and prioritize enhancements against business impact.
• Support new product launches, lender requirements, and strategic operational changes through advanced ResWare configuration.

Reporting, Data & Compliance

• Ensure accuracy, consistency, and integrity of data across the platform; define and enforce data governance standards.
• Design and maintain advanced reports, dashboards, and KPIs for operations leadership, compliance teams, and executive stakeholders.
• Lead compliance-related configuration initiatives tied to mortgage lending, title, settlement, and regulatory audit requirements.
• Own system audit processes, change documentation, and audit trail accuracy.

User Management & Security

• Oversee user setup, security role design, and access controls; ensure policies align with company standards and regulatory requirements.
• Establish and enforce least-privilege access models and periodic access reviews.

Leadership, Training & Documentation

• Mentor and guide junior ResWare administrators; act as escalation point for complex issues and platform guidance.
• Develop and deliver advanced user training programs; maintain a comprehensive library of SOPs, job aids, and best-practice guides.
• Champion adoption of system capabilities and ensure staff proficiency across all user groups.

Stakeholder Partnership & Strategic Contribution

• Collaborate cross-functionally with operations, accounting, compliance, and IT as a trusted technology advisor.
• Lead system upgrades, releases, and regression testing initiatives; communicate impacts and manage change effectively.
• Translate business strategy into actionable system improvements; present recommendations to leadership with supporting analysis.
• Represent Avenue 365 in ResWare user communities, beta programs, or product feedback forums where applicable.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree in Business, Information Systems, or equivalent experience preferred.
• 5+ years of hands-on ResWare administration experience required; 2+ years in a senior or lead capacity strongly preferred.
• Deep expertise in title, escrow, and/or mortgage lender services operations.
• Advanced experience designing and configuring complex workflows, business rules, and system automation within ResWare.
• Demonstrated experience leading cross-functional initiatives and influencing stakeholders at all levels.
• Proven ability to architect and maintain ResWare integrations with vendors, underwriters, lenders, and accounting systems.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve high-priority platform issues independently.
• Experience with regulatory and compliance requirements in mortgage lending and settlement services; familiarity with CFPB, RESPA, and title insurance guidelines a plus.
• Track record of building and delivering operational and performance reporting for executive audiences.
• Excellent communication skills with both technical and non-technical audiences.
• Exceptional attention to detail and data management discipline.
• Experience mentoring or leading other system administrators or operations staff.
• Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment.

Skills, Abilities, and Knowledge

• Strategic, process-driven mindset with a focus on scalability and continuous improvement.
• Collaborative, service-oriented approach with a bias toward proactive problem resolution.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

A good faith estimate of the compensation is:

Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.

Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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