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Sr. Site Reliability Engineer
Location: eMed HQ, Miami, FL 33132
Department: Engineering
Reports to: Sr. Director - Cloud, SRE, Infosec & IT
About eMed
eMed is a pioneering healthcare technology platform company revolutionizing at-home and virtual diagnostics with its innovative 24/7 “Test to Treat” solutions and AI-based technologies. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
Position Summary
As a Senior Site Reliability Engineer (SRE) at eMed, you will play a vital role in ensuring the reliability, performance, scalability, and availability of our cloud-native platform. You will partner with engineering, cloud infrastructure, and security teams to design and maintain robust systems that support our growing suite of digital health services. This hands-on technical role combines software engineering, DevOps, and incident response disciplines to enhance operational excellence and customer trust.
Key Responsibilities
Location: eMed HQ, Miami, FL 33132
Department: Engineering
Reports to: Sr. Director - Cloud, SRE, Infosec & IT
About eMed
eMed is a pioneering healthcare technology platform company revolutionizing at-home and virtual diagnostics with its innovative 24/7 “Test to Treat” solutions and AI-based technologies. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
Position Summary
As a Senior Site Reliability Engineer (SRE) at eMed, you will play a vital role in ensuring the reliability, performance, scalability, and availability of our cloud-native platform. You will partner with engineering, cloud infrastructure, and security teams to design and maintain robust systems that support our growing suite of digital health services. This hands-on technical role combines software engineering, DevOps, and incident response disciplines to enhance operational excellence and customer trust.
Key Responsibilities
- Design and implement scalable, fault-tolerant, and secure systems in a primarily AWS environment.
- Develop and enforce SLAs, SLOs, and error budgets across services in collaboration with engineering and product teams.
- Own incident response lifecycle—including on-call rotation, root cause analysis, and postmortem documentation.
- Create and maintain infrastructure-as-code (IaC) using tools such as Terraform and Helm.
- Implement monitoring, logging, and alerting systems using Datadog, CloudWatch, Prometheus, etc.
- Build and maintain CI/CD pipelines to improve release velocity and reliability.
- Collaborate with InfoSec to integrate security best practices into all SRE workflows (DevSecOps).
- Proactively address system bottlenecks, capacity challenges, and performance degradation.
- Mentor junior engineers and promote a blameless, learning-driven culture around operations and incidents.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- 7+ years of experience in DevOps, SRE, or cloud infrastructure roles in production environments.
- Expertise with AWS services (EC2, RDS, EKS, S3, Lambda, etc.).
- Proficient in Kubernetes, container orchestration, and infrastructure monitoring tools.
- Hands-on experience with Terraform, GitHub Actions, Jenkins, or similar CI/CD tools.
- Solid understanding of TCP/IP networking, DNS, CDN, and load balancing.
- Strong programming or scripting skills (Python, Go, Bash).
- Experience implementing observability and monitoring best practices in a distributed system.
- Familiarity with compliance requirements such as HIPAA, SOC 2, and NIST frameworks.
- Background in healthcare, healthtech, or regulated industries.
- Experience supporting telehealth platforms or mission-critical patient-facing systems.
- Familiarity with zero trust architecture, secrets management, and identity platforms (e.g., Okta).
- Be part of a fast-growing, mission-driven organization that’s transforming healthcare access and outcomes in a collaborative team environment.
- Work on cutting-edge technologies in cloud infrastructure and digital health.
- Collaborate with world-class clinicians, engineers, and innovators.
- Competitive compensation and comprehensive benefits.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
