The role involves leading pre-sales technical activities, architecting solutions, collaborating with sales to improve customer experience, and mentoring junior architects.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We are looking for an experienced Sr. Solutions Architect to join our dynamic team. This role partners closely with Sales to lead pre-sales technical strategy, architect tailored solutions, and demonstrate how Cyara helps prospective customers improve their CX testing and monitoring strategies. You will be instrumental in building trust with senior customer stakeholders, uncovering business and technical needs, and aligning Cyara's capabilities to complex enterprise environments and revenue goals.
Let's talk about the role and responsibilities:
- Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts.
- Collaborate with Sales and Sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals.
- Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements.
- Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
- Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value.
- Respond to technical inquiries, manage objections effectively, and provide expert guidance throughout complex sales cycles.
- Represent Cyara in customer-facing events, including customer conferences, webinars, trade shows, and executive-level engagements.
- Partner cross-functionally with Product, Implementation, Customer Success, and other internal teams to share customer feedback, resolve issues, and support smooth transitions from pre-sales to delivery.
- Create and contribute to technical sales materials, documentation, best practices, case studies, and internal enablement resources that strengthen the Solution Architect team.
- Mentor junior Solution Architects and share thought leadership, advanced strategies, and winning techniques across the team.
Let’s talk about your skills/expertise:
- 8+ years of experience in a pre-sales, sales engineering, solutions engineering, or solutions architecture role, ideally presenting to C-level and VP-level stakeholders.
- Bachelor's degree in Computer Science, Information Technology, or equivalent related work experience.
- Proven experience leading large-scale or enterprise-level technical sales efforts from discovery through close.
- Experience in CX, contact center, call centre, IVR, testing, monitoring, or related technologies preferred.
- Advanced technical acumen with the ability to design solutions, integrate complex systems, and translate technical capabilities into business value.
- Excellent communication and presentation skills, with the ability to create a vision for Cyara's solutions and engage both technical and business audiences.
- Strong consultative discovery skills, including the ability to uncover customer challenges, goals, needs, motivations, and decision-making processes.
- Ability to use storytelling, relevant customer examples, and value-based messaging to build trust and connect Cyara's solutions to customer outcomes.
- Excellent problem-solving and analytical skills, with the ability to respond to objections using sound logic in a non-confrontational manner.
- Strong meeting management skills, including active listening, succinct responses, clear transitions, and defined next steps.
- Leadership and mentoring ability, with a willingness to coach junior Solution Architects and contribute to internal knowledge-sharing initiatives.
- Ability to collaborate effectively with Sales, Product, Implementation, Customer Success, and other internal stakeholders.
- Willingness to travel as needed to meet with customers, attend trade shows and corporate events globally, and participate in sales engagements.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Similar Jobs
Artificial Intelligence • Blockchain • Professional Services • Security • Consulting • Cybersecurity • Defense
As a Security Engineer, you will conduct security assessments, develop security tools, perform architecture reviews, and collaborate on advanced security research.
Top Skills:
CC++GoJavaScriptKotlinObjective-CPythonRubyRustSwiftTypescript
.jpg)
Fintech • Insurance • Payments • Social Impact • Financial Services
The role involves sourcing new business for 1031 QI services, building client relationships, and facilitating tax-deferred exchanges while working independently and leveraging industry knowledge for client satisfaction.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Sr. Director of Product Pricing leads the product monetization and packaging team, developing strategies to align pricing with business goals and customer needs, leveraging data and market dynamics for decision-making, and guiding the product portfolio's pricing strategy.
Top Skills:
AIData AnalysisMonetization Strategy
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
