SR Strategic Program Manager - Technical Program Management Office

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Sr. Program Manager of Strategic Programs will be responsible for leading the overall Project delivery process. This individual will provide leadership, administration, decision-support, and facilitation of strategic technology projects for extended periods of time. The individual will support the planning and execution of initiatives within the portfolio, working with all departments and partnered stakeholders to analyze, redefine, and monitor activities to ensure maximum efficiency in support of our goals
What you will do:
* Lead strategic projects initiated by the SLT and approved by the Director of Portfolio Management
* Responsible for ensuring consistent development, execution and reporting in-line with department SOP and best practices.
* Responsible for tracking the delivery of Agile objectives and communicating the in-process status to the portfolio team.
* Enforce governance policies and materials to support consolidation across stakeholders.
* Track metrics and KPIs across portfolios to report team performance, budget spending and benefit realization.
* Manage the internal customer engagement process to align expectations with results delivery.
* Manage the risk register for strategic programs and Agile release trains - work with the portfolio team to track and mitigate risks.
* Responsible for the coordination and completion the roadmaps for aligned functional and product teams.
* Enhance the Release Train Engineer function to drive enhanced program performance (cycle time, burn up tracking, etc.) across business value streams.
* Develop and support stakeholder communication processes for project-level status and other communication required to support successful delivery and management of business expectations.
* Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process, and taking corrective action as necessary.
* Monitor financial delivery and issue management processes, escalating issues and variances to budgets where necessary
What we expect of you:
* Bachelor's Degree or equivalent experience, master's degree in a related field is preferred. Certification or progress toward certification is highly preferred and encouraged.
* 10+ years of technical project/ program management with marketing, supply chain, sales or finance experience
* History of implementing or enhancing SaaS solutions for a Professional Services business
* 7+ years of team management or large program experience
* Highly skilled in developing, publishing, and presenting executive level slide decks and reports. Expert knowledge is required.
* Strong strategic and executional leader
* History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
* Demonstrated ability to prioritize across a wide range of efforts.
* Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels.
* History of building and maintaining productive working relationships
* Strong conflict resolution skills with the ability to be persuasive and hold partners and coworkers accountable.
* Proficient in Microsoft Office applications
* Attract, build, and mentor a talent pool that builds bench strength and allows for succession planning.
* Experience with Certinia for Professional Services, using ServiceNow for project management, SAFe (Scaled Agile For Enterprise), Business to Business marketplace and, experience in the technology industry, is a plus. Pay range: $120,000 - $160,000, depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.