Sr. Technical Implementation Specialist

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 Job Purpose: The Sr. Technical Implementation Specialist is the lead performer of the Implementation Services technical team responsible for system configurations, system testing, system-specific evaluation, client setup, administration, and operation of our hardware and software systems. The Sr. TIS will be responsible for performing multiple functions for moderately large and complex facilities; assist Field technicians remotely in the installation of routers, switches, cable modems, wireless access points, tablets, air fiber, firewalls, telephony/VOIP transport equipment and software etc.; as well as, engage telecom service providers to ensure test and turn-up activities are planned, implemented and completed as required for a successful project completion.

Essential Duties:

• Assist the Project Manager in the development, status, and tracking of implementation milestones
• Exercise independent judgment to tailor platform configurations to match customer workflows/requirements. Communicate resolution options to users and develop plans for resolution
• Generate and provide device configurations to Field Services Technicians and/or Technical Support for installations and break/fix resolutions as required, and including configuring firewalls/routers for future sites.
• Perform software updates and new releases (Tablet Kiosks, LDM Server, SLP Server, and Lobby/Booking Units),as well as develop scripts for tablet Firmware and Application package updates.
• Design network IP scope for future sites; create Staging & Kaseya entries as needed; and resolve ASA Network and possible Kiosk breaches, etc.
• Work on issues as assigned by the supervisor, and use exhaustive research to help resolve issues
• Identify and implement process and procedure improvement opportunities
• Perform validation reviews of fellow technicians to ensure quality is met, and product implementation is ready for production
• Provide leadership guidance, training, and mentorship for developing junior Technical Implementation Specialists
• Perform other related duties as assigned or required.

Knowledge, Skills, and Abilities:

• Possess a good mix of Telecom and PC knowledge to perform large and complex voice/data telecommunications projects.
• Ability to work a flexible schedule, including being On-Call to meet implementation requirements after normal business hours, as well as troubleshooting efforts for high-priority outages and assisting escalations to determine the source of the problem and recommend repair, replacement, or other corrective action.
• Outstanding client-focused background, demonstrated experience working in a high-paced environment.
• Must have the ability to read a material list and make recommendations on hardware, cabling, and equipment requirements
• Extensive knowledge of MS Office Software Applications, especially Word, Excel, and Visio.
• Must be able to work well under pressure, capable of multitasking, be self-motivated, and have excellent verbal/written skills.
• Must be willing to work between 40 – 50 hours a week, when necessary

Minimum Qualifications:

• High school diploma or GED
• 10+ years. advanced experience in Voice & Data, Telecom Network & Design, and other applications for Cloud-Based systems; firewalls and an in-depth understanding of computer/network security concepts, VPNs, proxies, and networking, Linux OS, IPSEC, VPN, SSL, Orion, and/or Zabbix network management system monitoring
• Experience with Fortinet, Ubiquity, Wireless, Air Fiber, and Ruckus network solutions
• Experience analyzing network traffic, using a variety of network tools to assess security-related events to assist in rapid identification and isolation of issues during incidents and outages.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• Expert knowledge of designing, deploying, and maintaining firewall security solutions.
• Experience with Rockets and Nano software and hardware solutions
• Certifications in: Adtran ASP, ATSA and ATSP, Ruckus Rex, MCSE, MCP, MCDBA, A+, Net+, or any Cisco certifications.
• CompTIA Network+ Certification
• Knowledge of QNX, Windows, and Linux OS as well as Sybase, SQL, and Oracle Database Management

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $68,337 - $85,695 per year
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

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Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.