Staff DevOps Engineer

Description
About the Role
As a Staff DevOps Engineer at NinjaOne, you are a key member of a smart, forward-thinking, and collaborative DevOps team. You will be responsible for the design, operation, and continuous improvement of NinjaOne's cloud infrastructure-ensuring performance, reliability, and security at scale. This role offers the opportunity to contribute at both a strategic and hands-on level, delivering robust infrastructure solutions while mentoring others and driving operational excellence.
You'll collaborate with Development, QA, Security, and Corporate IT teams to ensure our platform remains secure, resilient, and performant. We're a fast-paced and rapidly growing company, and this role is ideal for someone who thrives in highly technical environments and wants to shape the future of DevOps at scale.
We are a fast-paced growing company, you will ride the wave into the future of DevOps technology. Implementing CI/CD and creating platform as code across the NinjaOne infrastructure landscape. Helping us pioneer new regions and enable us to grow revenue, through projects and efficiencies.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.
What You'll be Doing

• Innovative Infrastructure Solutions: Design, develop, and deploy secure, compliant infrastructure in AWS. Drive automation in infrastructure deployments while shaping the long-term technology strategy and planning.

• Build and Improve CI/CD Pipelines: Lead the development and maintenance of a cutting-edge CI/CD framework and quality ecosystem, integrating new testing and automation tools to streamline workflows.

• Establish Best Practices: Define and uphold best practices, procedures, and processes to ensure consistent, high-quality delivery.

• Lead Large-Scale Technical Projects: Take charge of delivering complex infrastructure projects, leveraging your expertise across all infrastructure technologies to ensure scalable and maintainable solutions.

• Monitor and Support Infrastructure: Proactively monitor infrastructure alerts and metrics, offering technical escalation points for production support both during business hours and after-hours.

• Provide Exceptional Service: Troubleshoot and support cloud infrastructure, infrastructure as code, monitoring systems, alerting, and lead root cause analysis efforts. Own assigned tasks and tickets, ensuring successful resolution.

• Other Duties as needed.

About You

• 10+ years of experience working in a cloud-based DevOps environment, specifically AWS.
• Hands-on experience developing, securing, and operating highly automated and sophisticated cloud infrastructure solutions in AWS.
• Proficient with tools like AWS CloudFormation, CDK, Terraform, and SSM Scripts for managing AWS entities and infrastructure automation.
• Comfortable with agile tools (Jira, Confluence, etc.), version control systems (Git, BitBucket), and deployment strategies for both iterative and continuous development.
• Deep understanding of CI/CD tools, with CircleCI experience being a plus.
• Experience in developing, deploying, and integrating software solutions seamlessly within cloud infrastructure.
• Expert in cloud operations, ensuring the scalability, reliability, and maintainability of cloud-native applications.
• Ability to coach and guide a team, fostering skill growth and career development.
• 7+ years of experience working with *nix operating systems (Linux, MacOS, BSD-variants, IBM AIX).
• 5+ years of scripting experience with languages like Shell (bash, zsh, etc.), Go, Python, PERL, Tcl/Tk.
• 5+ years of experience in production environment monitoring, alerting, and managing change and configuration.
• 5+ years working with cloud-based data storage technologies, especially S3 and EFS. Familiarity with NoSQL is a plus.
• 5+ years working with message-oriented middleware and queueing technologies like AWS SNS, SQS.
• Experience with RDBMS (RDS, Aurora, Postgres) is required; NoSQL experience will make you stand out.
• Previous experience with caching technologies like Elasticache is highly desirable.
• Deep understanding of OS kernel internals with a focus on performance tuning and networking (e.g., sysctl, CPU scheduling, memory management, TCP congestion control).
• Experience with kernel-based container features like cgroups and namespaces.
• Skilled in filesystem tuning (ext4, XFS) and I/O optimization.
• Proficient in kernel security mechanisms (SELinux, AppArmor, seccomp) and applying kernel patches or upgrades.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $150,000 - $230,000 per year.
For roles based in New York, the base salary hiring range for this position is $150,000 - $230,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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