Staff Systems Engineer - Robot-as-a-Service Platform

JOB SUMMARY

We’re hiring a Senior Systems Engineer to help drive architectural clarity across our Robot-as-a-Service (RaaS) platform — the edge and cloud software that connects our humanoid robots to operators, customer systems, and the broader fleet.

This role lives at the interfaces: between the robot and the platform, between the platform and customer integrations, and between product intent and engineering execution. You will focus on systems thinking and broad technical judgment — defining the right architectural constraints, drawing clean interfaces, and surfacing the decisions that most shape the solution so the right architecture can emerge underneath.

You’ll work as part of the engineering team, collaborating across disciplines to provide architectural clarity, shape the direction of the RaaS solution, and ensure the most important decisions are made well and made on time. Strong cross-functional communication is central to the role — much of your impact will come from helping others align around a shared understanding of the system.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

• Define functional and non-functional requirements for the RaaS platform — including its interfaces to the robot, to customer software, and to operator-facing tools.
• Specify architectural constraints (latency, availability, security posture, data ownership, failure semantics) without overconstraining the design.
• Own the contracts at key system boundaries: robot APIs, integration APIs for external software providers, and the core platform behaviors that customers depend on.
• Drive cross-functional decisions to closure — surface the few high-leverage choices, frame the trade-offs clearly, and keep the team moving.
• Translate product intent into engineering scope, and engineering reality back into language product and customers can act on.
• Go deep where it matters — across data pipelines (data collection, inference, fleet management), the robot-facing API surface, or cross-cutting concerns like security — as the platform evolves and the work demands.

SKILLS AND REQUIREMENTS

• A genuine systems-thinking mindset: you reason about emergent behavior, failure modes, and feedback loops, not just components.
• Strong understanding of distributed software architecture — edge/cloud topologies, service boundaries, asynchronous communication, consistency and availability trade-offs.
• A track record of working effectively across product, engineering, and program management — translating between them and driving alignment.
• Exceptional written and verbal communication. You prioritize ruthlessly, write tightly, and know that an unread document is the same as no document.
• Comfort defining requirements and interfaces at the right level of abstraction — neither hand-wavy nor over-specified.
• We’re open to candidates coming from either a robotics / industrial automation background or a distributed systems / cloud platforms background. Both paths can succeed in this role.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in computer science, Engineering, or related field; master’s degree in computer science or equivalent preferred.
• 8+ years building production software systems, with significant time spent at the architecture / systems level rather than purely in code.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer 
• Must be able to lift 15 pounds at times 
• Vision to read printed materials and a computer screen 
• Hearing and speech to communicate