Strategic Account Executive

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Strategic Account Executive (SAE) is responsible for the overall account strategy, renewal outcomes, and executive relationships for a defined portfolio of large, self-funded, complex employers as they leverage our virtual care solutions for their membership. 

This role is a senior individual contributor position. The SAE leads building and driving engagement and utilization strategies for our product with our Sales/Account partners and employers.  You will guide communication, onboarding, and financial decisions and serve as a trusted partner to client and consultant stakeholders. The role focuses on judgment, clarity, and data‑informed decision‑making, not day to day service execution.

Key Responsibilities

Account Strategy & Executive Relationships

• Own the multi‑year account strategy for assigned clients.
• Serve as the primary executive‑level contact for client leadership.

• Support clients as they evaluate virtual care benefit options, tradeoffs, and implications, and position their decisions to optimize employee cost savings, satisfaction, and access.

Renewals, Retention & Growth

• Lead Value story and cement renewal and upsell opportunities for client, in partnership with account teams, clients and brokers.
• Develop and present clear recommendations and actions to address any concerns or ROI for product
• Create necessary urgency and actions to mitigate any “at risk” clients in order to impact the results with leadership, clients and account teams.

• Leverage analytics platforms and AI‑enabled tools to monitor and communicate performance and identify risks or opportunities

• Balance client value with long‑term business sustainability.

Consultant & Market Engagement

• Manage relationships with consultants influencing assigned accounts.
• Represent the organization clearly and professionally in competitive situations.
• Bring relevant market and regulatory considerations into client discussions.

Internal Coordination

• Provide clear direction to internal partners, including account team partners, service and product teams in order to support your business effectively.
• Escalate risks, resourcing needs, or execution issues through established leadership channels.

·       Diagnose client pain points and partner across the matrix to drive to solution.

Location & Travel

• U.S.‑based role with remote or CVS Health corporate location flexibility
• Up to 10-15% travel, including overnight and short‑notice travel as business needs require

Measures of Success

Success in the SAE role is demonstrated by:

• Strong client retention and growth results
• Clear, timely, and defensible renewal strategies
• Utilization and Engagement growth YOY, effective use of strategies
• Credible relationships with client and consultant executives
• Effective anticipation and management of financial or strategic risk
• High‑quality decision‑making that improves long‑term client and portfolio outcomes

Ideal Candidate Profile

• Has 7+ years of healthcare or managed care experience, with exposure to large employer accounts
• Has led complex client benefits and product positioning discussions
• Is comfortable translating product value and client intent into clear recommendations
• Can engage confidently with senior clients and consultant stakeholders
• Exercises sound judgment under pressure and ambiguity

• Strong digital and AI fluency, with the ability to apply advanced tools to complex judgment and client decision making
• undefinedPreferred QualificationsSenior‑level experience managing large employer or health plan relationships Experience in a healthcare account/benefit manager sales or service executive role Broad understanding of overall healthcare demands and self-funded client businessEducationBachelor’s degree or equivalent experience
  

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.