Strategic Account Manager

About the Company:

Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Since Ouro's founding in 1999 by industry pioneers Roy and Bertrand Sosa, Ouro products have processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas with regional offices around the world. Learn more at www.ouro.com.

What you'll be doing:

The Strategic Account Manager is a pivotal role focused on growing and enhancing our most important partner relationships. As an Account Manager, you will work directly with the VP of Account Management who is responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth. As a Strategic Account Manager, you will have the opportunity to identify opportunities for improvement as well as to communicate and advocate partner goals and needs within Ouro to ensure an exceptional partnership satisfaction experience. The Strategic Account Manager must have excellent communication skills, a willingness to learn, and the ability to execute your ideas across all levels of the organization. Ideal candidates will possess prior experience managing distribution within one or more of our key verticals: Alternative Financial Services (AFS), Retail (Grocery, Pharmacy, and Convenience Stores), or handling Enterprise Strategic Partnerships.

Responsibilities:

• Execute new growth opportunities to increase Ouro's distribution, deepen coverage and/or launch new products and services

• Find opportunities to grow revenue and reduce attrition

• Act as an escalation point and ensure resolution of any client issues

• Utilize a consultative relationship approach to embed Ouro value at all levels within organization

• Uncover, introduce, and implement opportunities to increase client satisfaction

• Orchestrate and manage various projects and maintain client expectations and necessary Ouro resources

• Help facilitate quarterly business reviews with each assigned client

• Set, track, and report client goals within client organization and Ouro

• Complete needs analysis for each assigned client

• Assist with various tasks to ensure success of assigned strategic clients

Role Requirements:

• Bachelor’s degree or equivalent work experience

• Minimum 3 years of relevant work experience in account and project management

• Experience developing and maintaining partner relationships

• Strong time management, organizational and forecasting skills

• Track record of revenue generation and maintenance

• Strong presentation skills

• Motivated, goal oriented and persistent

• Excellent verbal and written communication skills

• Ability to travel 15%

• As provided in Ouro’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws