Strategic Account Specialist

Title: Strategic Account Specialist

Location: Remote US

Reports To: Director of Production

Compensation: Base salary $60,000-75,000 base salary, plus equity and benefits

Brilliant is an innovative branded products and corporate gifting company. Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products. Whether it's newsworthy press kits, welcome gifts for new employees, merchandise sets to promote a product launch, or giveaways people love - our team of retail trend experts and designers work together to produce impactful products that bring brands to life.

As a full-service partner, we offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment and distribution.

Technology is part of our DNA. Our proprietary systems gives clients instantaneous access to important information and tools, including real-time inventory data, on-demand fulfillment services, and convenient 3rd party system integrations, such as Salesforce, Workday, and Zapier - reducing busy work and creating a seamless experience for gift givers and receivers. 

As a Strategic Account Specialist, you’ll play a critical role at the beginning of a project lifecycle by setting every project up for success before it ever moves into production. You’ll be responsible for building accurate, client-ready, and production-feasible estimates that align pricing, timelines, packaging requirements, and margin goals from the start.

This role requires both precision and partnership. You’ll collaborate closely with, Account Managers, suppliers, and internal teams to validate pricing, confirm inventory and timelines, and ensure all project details are accurate and complete. After estimates are shared, you’ll help clarify questions, align expectations, and support a smooth transition into production.

This role requires you to thrive in a fast-paced environment, manage a high volume of work with tight deadlines, and approach complexity with a solutions-oriented mindset. Success in this role means being organized, resourceful, financially minded, and deeply detail-oriented — while ensuring every estimate supports client goals and Brilliant’s profitability.

• Partner with Account Managers to build accurate, production-ready, and client-facing estimates
• Communicate directly with vendors and suppliers to verify pricing, confirm inventory availability, and validate production timelines
• Negotiate pricing when applicable to protect and maintain healthy project margins
• Ensure all estimate details align with client requirements, packaging needs, shipping specifications, and feasibility constraints
• Identify and include all necessary line items such as special packaging, rush charges, less-than-minimum fees, and additional handling costs
• Create shipments and generate accurate shipping rates and tax calculations based on project specifications
• Include relevant Terms & Notes to ensure clear internal and external alignment
• Add Estimated Future Charges when applicable to provide full financial transparency
• Proactively follow up after estimates are shared to clarify questions, adjust details, and ensure client-facing teams are supported
• Identify potential risks or discrepancies early and resolve them before they impact production, cost, or client experience
• Maintain strong documentation within Brilliant’s internal systems to support a seamless transition into production
• Contribute to process improvements that streamline workflows and elevate the estimating experience for both clients and internal teams
  

What You Bring

• 2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role in a fast-paced, client-facing environment (experience within a creative agency or branded merchandise industry preferred)
• Exceptional attention to detail and strong ownership over your work
• Ability to work quickly and accurately under tight timelines
• Financial awareness with a strong focus on maintaining healthy margins
• A proactive, solutions-oriented mindset with a collaborative approach
• Strong written and verbal communication skills, with the ability to clarify complex details in simple, client-friendly terms
• Comfort working in a dynamic environment with shifting priorities
• Familiarity with project management tools such as Wrike or Asana and ticketing systems such as Zendesk, Intercom, or Front is a plus

Why Join Us

Brilliant Perks & Benefits: We’re pleased to offer our full-time teammates  Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!
Impact at scale: Work with top brands and support thousands of personalized gifting experiences annually

Cutting-edge tech stack: By building our technology in-house as well as hosting our own fulfillment center, we blend curated technology and powerful systems to provide curated offerings, fulfillment workflows, and automation 

Hands-on collaboration: Join a team that’s passionate about providing high quality, curated offerings, that enhance brand and employee loyalty, while working cross-functionally across the organization.  

Global footprint: Support clients across 180+ countries and impact the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities

EEOC Statement:

Brilliant is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law. Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.

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