The Strategic Accounts Director builds relationships with partners to enhance IAA's revenue and customer experience through effective communication and collaboration with various departments.
The Strategic Accounts Director is responsible for building, maintaining, and nurturing strong business relationships with designated partners to maximize IAA’s revenue and customer experience. The Strategic Accounts Director will communicate regularly with assigned customers and discuss performance, resolve customer queries, and identify opportunities to increase customer engagement with RB Global. The Strategic Accounts Director will work closely with the Strategic Account, Strategic Account Management team, Operations, Product, Performance Excellence, Marketing and other departments as necessary.
Responsibilities- Win new insurance provider volume
- Build and maintain strong brand trust with designated accounts.
- Understand the products, services, and tools customers use to operate their business.
- Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
- Monitor the performance of key accounts and facilitate timely interventions.
- Manage customer expectations and satisfaction.
- Identify and present opportunities that generate revenue or create efficiencies.
- Handle client queries and find innovative solutions to solve complex customer problems.
- Understand how to be an effective listener and act given the customer feedback provided.
- Provide superior customer service and adhere to IAA’s Customer Care Values.
- Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
- Establish efficient communication methods and liaisons between key customers and internal departments.
- Flexible and willing to perform other tasks as assigned
- 5 years of Sales or Account Management experience.
- 2 years of experience in the automotive industry
- Great oral and written communication skills.
- Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
- Capable of making decisions when customer problems and/or opportunities arise.
- Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
- Understands IAA’s Customer Care Values and practices them daily.
- Capable of meeting and/or exceeding growth and retention goals.
- Proficient in Microsoft suite of products.
- Supports a hybrid model of remote and in-office time.
- Willing to travel 50% for work purposes.
Top Skills
Microsoft Suite
Similar Jobs
Information Technology • Sales • Security • Cybersecurity • Automation
The Director of Customer Success will lead a team focused on strategic accounts, enhancing customer relationships, driving product adoption, and ensuring customers achieve value from Silverfort's identity security solutions.
Healthtech • Software
The Strategic Accounts Director will manage relationships with health plans, strategize account growth, and collaborate across teams to enhance client satisfaction and drive business development.
Hardware
The Director - Strategic Accounts will manage enterprise relationships within Grid Services, focusing on high-voltage infrastructure and strategic sales to major technology customers.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
