Lead Strategy & Operations Lead Consultant - Remote - CST/EST

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Job Description Summary

This role contributes to and helps develop the strategic design, planning, and implementation of strategy for programs and processes to support individual business function objectives and considers alignment with the broader corporate strategy. Also provides consulting, project management and support within subject matter expertise across the enterprise for focused initiatives.

Ability to work in Central Time zone preferrable

Key Responsibilities

• Assists in driving results through the development of effective relationships with cross functional leadership.
• Analyzes statistical data as it relates to programs, projects and processes and provides action alternatives for improvement as appropriate.
• Develops communication strategies and materials to support new plans, programs, or processes.
• Enables leadership efforts for continuous improvements with processes & programs.
• Helps present business cases and influences others to take recommended actions.
• Demonstrates solid business knowledge, leadership, and strategic vision.
• Takes an integrated approach to ensure initiatives align to the Company determined growth and profit goals.
• Formulates and/or contributes to formulation of strategies to achieve plan objectives.
• Leads the development/design of new plans, programs and processes.

• Provides support in removing barriers to cooperative efforts with teams across functions.
• Collaborates with business stakeholders to understand needs and pain points.     

Preferred Qualifications

• 4-year Bachelor’s degree.
• 5 or more years of experience.
• Strong analytical skills with the ability to interpret large datasets.
• Proficiency in claims management systems and reporting tools.
• Effective written and verbal communication skills.
• Experience coaching, training, or mentoring team members.
• Sound judgment and decision-making capabilities.
• Comfortable communicating findings to senior leadership and stakeholders.
• Demonstrated proficiency in end-to-end claims processes, including investigation, evaluation, and resolution, to drive informed decision-making and customer-centric outcomes.

Supervisory Responsibilities

• This job does not have supervisory duties.

Travel     

• Must be able to travel up to Max 10%.   
• Occasional travel to hubs (Chicago, Charlotte, Dallas & Scottsdale) and other locations as needed.

   This position is not available for California, Alaska, Hawaii, Washington, or Puerto Rico residents. 

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.