Supervisor, Insurance Billing

Location: United States (Remote)
Department: Insurance Billing / Revenue Cycle Management
Reports To: Manager, Revenue Cycle Operations

Natera is a global leader in cell-free DNA testing, dedicated to advancing oncology, women’s health, and organ health. Our mission is to make personalized genetic testing and diagnostics a standard of care, enabling earlier and more targeted interventions for better patient outcomes. Our diverse team of experts—from laboratory scientists and geneticists to business professionals and software engineers—collaborates to transform healthcare.

The Supervisor, Insurance Billing will lead a team responsible for optimizing insurance claim submissions, reducing claim rejections and denials, and ensuring timely filing. This role requires a balance of production-driven oversight (claims rejections, clean claims submission) and results-oriented project work (timely filing, workflow improvements). The ideal candidate will have extensive experience in claims management, denials, appeals, payer claim requirements, and revenue cycle processes.

• Supervise and mentor a growing team of 6-15 Insurance Billing Specialists.
• Ensure timely claim submissions and a high percentage of clean claims upon first submission.
• Monitor and drive efficiency in denial reduction, timely filing, and claim rejection resolution.
• Balance production-based tasks (rejections, clean claims) with results-driven goals (timely filing, workflow improvements).
• Coordinate efforts between onshore and offshore teams to optimize billing workflows.
• Conduct performance reviews, provide coaching, and identify training opportunities.

• Develop and execute strategies for timely filing and reducing denials and rejections.
• Oversee appeals and dispute resolution to maximize insurance reimbursement.
• Implement new processes to improve payer-specific claim submissions.
• Monitor Explanation of Benefits (EOBs) to analyze trends and improve billing accuracy.
• Ensure compliance with payer claim requirements and revenue cycle best practices.

• Generate reports, track performance metrics, and identify process inefficiencies.
• Lead initiatives to create and implement new workflows and operational improvements.
• Work with IT and Revenue Cycle teams to integrate API/HL7 functionalities.
• Analyze claim rejection trends and develop corrective action plans.
• Stay up to date with payer guidelines, industry regulations, and best practices in insurance billing.

• 5+ years of experience in medical insurance billing, claims submissions, and revenue cycle management.
• 3+ years of leadership/supervisory experience in a high-volume billing environment.
• Strong experience with claims, denials, rejections, and appeals.
• Familiarity with payer-specific requirements and claim submission processes.
• Experience in API/HL7 integrations for billing process improvements is a plus.

• Advanced Excel skills (pivot tables, formulas, data analysis, reporting).
• Proficiency in AdvanceMD or similar billing platforms.
• Strong understanding of payer claim requirements, reimbursement processes, and revenue cycle workflows.
• Experience implementing new billing workflows and process improvements.
• Knowledge of HIPAA, CMS regulations, and insurance billing compliance standards.

• Strong leadership and team management skills.
• Analytical mindset with experience in data-driven decision-making.
• Ability to coordinate cross-functional teams (onshore & offshore).
• Excellent problem-solving and communication skills.
• High attention to detail with a commitment to accuracy and compliance.

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