International Operations Specialist

Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

To support our rapid growth, we’re seeking an International Operations Specialist in Austin, TX*, reporting to our Director, Outbound Supply Chain. In this role, you will oversee day-to-day operations of our international fulfillment network. You will be responsible for driving operational excellence across these markets – ensuring SLA compliance, managing inventory, and optimizing total fulfillment costs. This is a highly cross-functional role that will collaborate closely with teams across Web, Marketing, Finance, and Sales to enable efficient international growth.

*this hybrid position is based in our Austin, TX HQ

What You’ll Do:

International Fulfillment Operations

• Manage daily performance and relationships with international 3PLs across Canada, the UK, Australia, and future geographies. 
• Monitor and ensure service-level agreement (SLA) adherence for all international order channels (DTC, B2B, Wholesale).
• Resolve operational issues and partner with 3PLs to drive continuous improvement across geographies.
• Maintain fulfillment data accuracy across all systems (WMS, OMS, Shopify, ERP).
• Track and report on total fulfillment costs, including outbound freight and warehousing.
• Lead onboarding of new fulfillment partners in existing and new geographies from end-to-end. Coordinate across all areas of Operations (Planning, Systems, Customer Service) to ensure all needs are met. 
• Own international inventory management, including assortment adherence, inventory allocation, and cross-system inventory feed accuracy.

Analytics and Reporting

• Build and maintain tools, dashboards, and reports to enable business decisions around inventory, fulfillment, and cost management.
• Identify operational trends and provide insights to inform strategy and changes to processes.

Cross-Functional & Strategic Support

• Collaborate with Web, Marketing, Finance, and Sales teams to support new campaigns, product launches, and promotions across international markets.
• Support ad-hoc projects, including onboarding new order types, developing region-specific packaging, and expanding fulfillment capabilities.

Who You Are:

You’re a detail-oriented and systems-minded problem solver who’s excited to learn and grow within a high-performing supply chain team. You thrive in fast-paced environments and are comfortable working with data, processes, and partners. You take ownership of your work, have a strong eye for accuracy, and are always looking for ways to improve and scale operations.

Qualifications:

• 3+ years of experience in supply chain, inventory, operations, or a related analytical role
• Strong analytical skills, with proficiency in tools like Excel / SQL; comfortable working with and reconciling large data sets
• Experience working with ERP or inventory management systems (NetSuite preferred)
• Strong written and verbal communication skills, experience communicating to internal management and external partners
• Excellent project and time management skills, ability to manage multiple projects and  consistently deliver on deadlines
• Experience in ecommerce operations and / or fulfillment
• Bachelor's degree in related field required
• Authorized to work in the U.S.

Preferred (Bonus) Qualifications:

• You know your way around a kitchen, and enjoy the cooking / food scene!
• Familiarity with eCommerce tools (Shopify, NetSuite, WMS, OMS) 
• Familiarity with data visualization tools (Looker)
• Background / academic experience with statistics, operations research or other math-intensive field

Benefits We Offer:

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.