The Support and Services Engineer is responsible for managing technical requests post-go-live, collaborating with teams on escalations, maintaining customer satisfaction, and performing Salesforce configuration updates.
About Us:
Verifiable is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. We are a top Salesforce partner, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Talkspace, Headway, Empower Pharmacy, and many others.
Verifiable is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support.
We’re collaborative and human, but we keep a high bar. If you thrive in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel right at home here.
Verifiable is seeking a technically sharp Support & Services Engineer to own the post-go-live success of our enterprise customers. In this role, you'll be the primary technical resource for a portfolio of healthcare organizations running on Verifiable's Salesforce-based platform. You'll work closely with Engineering, Product, and Customer Success to translate customer needs into well-scoped solutions. This is a high-trust, high-autonomy role for someone who thrives on solving complex technical problems directly with customers and takes real pride in the quality of what they ship.
Key Responsibilities
- Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
- Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
- Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
- Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
- Translate customer needs into defined technical requirements and solution designs.
- Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
- Maintain documentation and best practices to support recurring or common post-go-live needs.
- Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
- Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.
Qualifications
- 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
- Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
- Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
- Experience with managing multiple concurrent requests from live customers.
- Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
- Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
- Ability to translate business requirements into scalable and maintainable solutions.
- Comfortable working in a fast-paced startup environment with evolving priorities.
- Salesforce certifications such as Sales Cloud Consultant, Business Analyst.
Nice-to-Have
- Experience in healthcare, credentialing, or related regulated industries.
- Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools.
- Salesforce certifications such as Sales Cloud Consultant, Business Analyst,
- Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud).
More About Verifiable:
We’ve grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.
We value the many benefits of remote work, so we’re fully distributed across the US and internationally.
Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.
Verifiable Austin, Texas, USA Office
Austin, Texas, United States
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