Diagnose and troubleshoot hardware and software issues, perform system failure analysis, conduct root cause investigations, collaborate with engineering and support teams, document debugging processes, use diagnostic tools, and recommend corrective actions and system improvements.
This is a remote position.
Responsibilities
- Diagnose and troubleshoot hardware and software issues.
- Perform in-depth debugging and analysis of system failures.
- Collaborate with engineering and support teams to resolve technical problems.
- Develop and maintain documentation for debug processes and findings.
- Assist in the development and implementation of system improvement strategies.
- Conduct root cause analysis and provide recommendations for corrective actions.
- Utilize diagnostic tools and techniques to identify issues in a timely manner.
Requirements
Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience in debugging and troubleshooting hardware and software systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Attention to detail and ability to work under pressure.
- Familiarity with diagnostic tools and methodologies.
Skills
- Debugging
- Troubleshooting
- Diagnostic Tools
- System Analysis
- Root Cause Analysis
- Hardware Diagnostics
- Software Diagnostics
- Technical Documentation
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
