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The Account Executive will build client relationships, execute sales processes, and collaborate with teams to increase sales for Cleo.
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It Industry KnowledgeSales Tools
The Support Engineer I provides initial contact with customers, assessing and assisting with technical issues and customer inquiries. The Support Engineer I is dedicated and driven to provide each client with an excellent customer experience. This position is responsible for performing technical support for clients and providing appropriate resolutions for all technical issues related to Cleo software.
What You Will Be Doing
Your Qualifications
A few things we have to offer:
What You Will Be Doing
- Provide initial contact with customers via phone, email, or remote access, addressing customer inquiries while ensuring top-tier customer service.
- Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers.
- Monitor assigned customer queues and provide appropriate responses to meet stated SLAs.
- Escalate urgent problems requiring more in-depth knowledge to the next level of engineers.
- Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers.
- Provide appropriate, relevant verbal and written content to customers.
Your Qualifications
- Bachelor's Degree or 1+ years of Technical Support work experience
- Customer Service Experience
- General Operating System Knowledge
- General Networking knowledge
- General Software Knowledge (Installation, Configuration, Migration, Removal)
- Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)
A few things we have to offer:
- Compensation $55,000 to $65,000 annually
- Great Healthcare + Dental + Vision
- Flexible PTO
- Culture of support, encouraging Life-Work balance
- 401k match
- FSA and HSA options
- Employee Assistance Program
- Paid Parental Leave
- Representing a company with 4,000+ clients and a 99% retention rate
- Accelerated title and salary growth potential
- A fun and energetic work environment that makes you excited to go to work every day
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
