Support Engineer

At Render, we are on a mission to accelerate software innovation by empowering every developer to ship software quickly, confidently, and at scale. We are achieving our mission by building an all-in-one platform for teams of all sizes to deploy, manage, and scale full-stack applications. 

Our product-led approach has led to exponential organic growth, with over a million developers relying on Render to bring their ideas to life. We’re deeply humbled by the love and demand from our customers, and we continue to push the boundaries of technology, delivering exceptional experiences and taking a long-term view on our impact in software development.

Applying to Render:

We're looking for candidates with high integrity, low ego, and an insatiable drive to learn. We use reasoned discussion and constant feedback to improve as individuals and as a company. We cultivate mutual trust and respect, empowering us to debate ideas effectively and create the best outcomes for our customers and our team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

About the role

Our user base has grown many times over in the last year and engineering-driven support lies at the heart of our expansion. As Render's Support Engineer, you will set the industry standard for responsive and empathetic developer-focused customer support.

You will:

• Support developers using Render both one-on-one and in public channels, preferably based on Eastern Time Zone hours.
• Become a trusted voice in the rapidly expanding global Render community.
• Help debug and fix customer issues across our stack.
• Contribute to a growing ecosystem of open source projects built around or on Render.
• Be the voice of the customer and channel their feedback to help improve our products and documentation and define the state of the art.
• Work closely with Render's product and engineering leadership to build our support organization.

We’re looking for:

• 5+ years of previous experience in a technical support role.
• Someone who is a generalist engineer, fluent in at least one programming language and interested in learning more.
• Someone who is self-directed; curious by nature and an impressively quick learner.
• Someone who enjoys interacting with developers and internal teams, and are driven by the gratification that comes from fixing their problems.
• A customer-first mindset and deep empathy for developers.
• Excellent written and verbal communication, with a keen eye for detail.

Nice-to-haves:

• Experience working in a dev tools environment or similar space.
• Experience supporting Postgres, Redis, or Kubernetes.

Benefits

• Our openings span more than one career level. The starting salary for this role is between $148,000 and $204,000 USD. The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, and market demands.
• The opportunity is also eligible for equity with early exercise options and extended exercise windows.
• 4 weeks of paid time off, available from day one.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for employees and their dependents. FSAs available as well.
• Monthly lifestyle stipend for wellness, mental health, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area and home office stipends for remote Renders.
• Continuous learning benefits & related support.

Render is an equal opportunity employer. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product, and our community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We encourage all who are interested to apply. We can't wait to hear from you!