Sustainability Solutions Customer Success Manager

The Customer Success Manager at Conservice is part of the impactful Customer Experience team, which is accountable for the value we create for our customers. As such, the three core responsibilities of the role align with those of the Customer Experience team:

• Customer Value Creation: When Conservice begins our relationship with new customers, the Customer Experience team will be actively involved in bringing them to the Goby platform by working directly with senior executives and frontline roles at our customers.
• Customer Management: Once customers are established on the Goby platform, the Customer Experience team will continue to own the relationship to ensure that customers can see increasing value from the relationship with Conservice, which requires strong business acumen, problem-solving skills, and relationship-building ability.
• Internal Enablement: In addition to working directly with customers, the Customer Experience team will have the opportunity to work with internal leaders and teams to improve our products and offerings to drive growth continuously. We are looking for problem solvers with experience as individual contributors and as people developers.

 
Customer Experience roles are measured on the following competencies:

• Leadership: Demonstrate initiative and an ownership mindset, where individuals identify and own to completion value-creating opportunities for Conservice customers, our internal operations and product, and our people.
• Problem Solving: Leverage structured thinking and focus on root causes to plan and solve problems.
• Customer Centricity: Embrace the idea that value creation enables customers to partner with Conservice perpetually and use every available opportunity to create value.
• Effective Communication: Exhibit the ability to set and manage customers’ and internal stakeholders’ expectations. Also, communicate comprehensively and cohesively in written and verbal forms.
• Operational Discipline: Collaborate effectively with the rest of the team and meet customer needs through a firm grasp of processes, technology, and objective use of data.

 
What this role offers you:

• Work in a highly visible role where your efforts have a genuine business impact on our customers and our internal operations.
• An opportunity to directly own customer relationships that drive revenue for Conservice.
• Grow your career with Conservice as we continue to grow as a leader in the ESG space.

The ideal candidate will have the following professional experience:

• Bachelor's degree in engineering, sciences, or business.
• 2-7 years of relevant post-bachelor's experience in a project environment serving customers and/or internal stakeholders. E.g. Customer Success, Consulting, or similar corporate roles with a mix of day-to-day operations and time-bound project experiences are desirable.
• Demonstrable interest/experience in sustainability and ESG initiatives is preferred.
• Strong experience working across functions and seniority levels.
• An understanding of process methodologies and effective use of data.
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies and an understanding of the SaaS business model.
• Ability to learn and assess customer needs and various business operating models.
• Interest in career growth through continuously developing breadth and depth of skills.