SVP, Client Partner

ABOUT NYMBUS:

Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.

Here, you won’t just be part of a tech revolution; you’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.

Your journey with us won’t simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus.

WORK ENVIRONMENT:

We are a remote first company. This means while we do have permanent offices in strategic locations, the majority of our employees live and work from their place of choice in the United States. The SVP, Client Partner position requires the ability to make trips of 2-3 days a few times a month. Typical travel requirements include visiting clients, participating in trade shows, and attending in-person company meetings.

POSITION SUMMARY:

We are seeking a highly driven SVP, Client Partner with deep financial services expertise to lead client relationships from implementation through the full post-delivery support lifecycle with banks and credit unions in partnership with the EVP, Solutions Consulting and EVP, Client Support, and Managed Services leaders. This individual serves as the primary cross-functional advocate for the client inside Nymbus, working directly with department leads and subject matter experts to ensure contracted technology and managed services are delivered with precision and on time.

Equally important, this role requires a growth mindset and a genuine sales instinct. The SVP, Client Partner is responsible for identifying and developing upsell and cross-sell opportunities across Nymbus’s product, managed services, and support portfolios. The ideal candidate builds the kind of deep, trust-based relationships where clients view Nymbus as a strategic partner, not just a vendor, and where expansion conversations happen naturally because the client is genuinely successful.

The ideal candidate is a sharp communicator, operationally fluent, and skilled at navigating both the internal Nymbus organization and the complex stakeholder environments that characterize community banks and credit unions.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Serve as the primary relationship owner in partnership with the EVP, Solutions Consulting and internal advocate for an assigned portfolio of bank and credit union clients post-sale, from implementation kick-off through ongoing managed services delivery
• Coordinate across Nymbus functional teams, including technology, operations, banking and risk, and managed services, to ensure clients receive contracted deliverables on schedule and at quality
• Monitor client health continuously, proactively surfacing risks to delivery, satisfaction, or retention before they escalate
• Lead regular business reviews and executive-level touchpoints, providing strategic insight on client performance, product utilization, and growth opportunities
• Work with the CMSO to develop a deep understanding of each client’s business objectives, growth strategy, and competitive context to identify and advance expansion opportunities
• Drive upsell and cross-sell conversations across Nymbus’s full portfolio, including core technology, digital banking, fraud management, compliance support, and managed services packages
• Craft compelling, tailored proposals for expansion opportunities aligned to client goals and differentiated by Nymbus’s managed services value proposition
• Act as a trusted advisor and thought leader by bringing insights on banking trends, digital transformation, regulatory developments, and operational best practices
• Partner with Sales to ensure smooth handoffs from the initial sales cycle and to support renewal and expansion pipeline development
• Maintain accurate records of client health, engagement activity, open issues, and expansion pipeline
• Represent the client voice internally to inform product roadmap, managed services offerings, and operational process improvements

SKILLS & EXPERIENCE:

• Bachelor’s Degree or 7+ years of client success, relationship management, or account management experience in financial services, fintech, or banking technology
• Strong understanding of banking operations, core systems, digital banking, and/or managed services delivery models
• Demonstrated success managing complex post-implementation client relationships at the executive level, with measurable outcomes in retention and expansion revenue
• Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing client base
• Experience coordinating cross-functional delivery teams to resolve client issues and advance strategic initiatives
• Excellent communication and executive presence, with the ability to operate credibly in regulated-industry environments
• Highly organized and data-driven, with the ability to manage a portfolio of clients at varying stages of maturity and complexity
• Prior experience working with or selling to community banks, credit unions, or similar regulated financial institutions strongly preferred

WHAT MAKES YOU SUCCESSFUL AT NYMBUS:

• You build trust before you build pipeline, and clients can tell the difference
• You hold Nymbus accountable to its commitments and know how to get the right people in the room to solve problems
• You spot expansion opportunities naturally because you understand your clients’ businesses deeply
• You bring the perspective of a strategic advisor, not a vendor rep, to every client interaction
• You move with urgency on client issues and with deliberate intention on growth conversations

COMPENSATION & BENEFITS:

• Competitive base salary plus variable compensation tied to client retention and expansion targets
• Annual cash bonus and equity options commensurate with the role level and experience
• Remote with travel required
• 401(k) plan
• Insurance - Health, Dental and Vision
• Flexible Paid Time Off