SVP, Director of Client Services - Market Access Marketing

Precision AQ – Market Access Marketing, the top payer marketing agency, supports global pharmaceutical and life sciences clients in the achievement of commercial excellence. We excel at demonstrating the economic, clinical, and societal value of creative medical treatments to payers, providers, patients, and policymakers. As leaders in the generation, analysis, and communication of that evidence, we are improving market access and supporting our clients in their mission of improving care for patients around the world.

The Senior Vice President, Director of Client Services provides strategic direction for sold client business regarding product and marketplace issues. The SVP, Director also provides support and direction to program implementation staff (client services team). In their role, they seek to provide strategic consultation to the client(s) within this account and actively pursue new business opportunities with existing or new clients to ensure adequate revenue growth.  They also actively participate in preparation for new business pitches and oversee Client Services resource allocation as new business is awarded.

Essential functions of the job include but are not limited to: 

Client Management

• Responsible for developing and maintaining external client and partner relationships
• Oversee planning and execution of sold business to the complete satisfaction of the client
• Consults with the client to understand content development and specifications for individual project needs
• Assists client with developing and executing a plan of action to provide solutions to complex business problems

Project Management

• Determine staffing and service needs based on sold business; allocate appropriately
• Provide or ensure adequate progress reports on projects to clients and provide ongoing strategic counsel and advice to major clients
• Attend status meetings; communicate progress on each assigned project at team update meetings
• Ensure accurate budgeting for recommended products
• Follow up with team members on given assignments and provide feedback on completed tasks
• Provide client services team with client-related information necessary for successful project implementation
• Constantly review team billable hour utilization and maintain the required utilization percentage assigned by senior management

Leadership

• Provide specific strategic direction (product and market) to client services team responsible for execution of sold business
• Make team members aware of availability during times of peak activity when assistance may be needed
• Provide staff with client-related information necessary for successful project implementation
• Assists client service and internal team to understand external market developments and how they relate to client business and selling opportunities
• Train, mentor and educate all client services team members on required topics
• Actively bridge client service, shared and strategic services teams to solve client or internal process issues

Business Development

• Identify large-scale initiatives for new projects and areas for up selling to assigned clients
• Develop and participate in new business presentations
• Assist with securing greater annual net revenue in new business
• Investigate and engage in new business opportunities
• Review and approve proposals and estimates
• Strive to reach the greatest profitability for all new business

Budget Development

• Ensure staff is up-to-date on finical management and project reconciliations
• Revise and approve draft budgets for all proposed activities
• Ensure internal cost control and adherence to agreed-upon budgets
• Revise and approve draft financial reconciliations on completion of projects
• Oversee/monitor profitability results for all executed business
• Liaison with client regarding all financial issues as relates to initial sale and applicable scope changes
• Prepare, review, and approve applicable internal financial forecasts

Departmental Responsibilities

• Provides standard and customized reports to clients at specified intervals
• Adheres to PhRMA, FDA, OIG and ACCME guidelines
• Displays professionalism at all times
• Demonstrates a sense of urgency to obtain results
• Responds well under pressure, is flexible
• Results/Solution Oriented
• Demonstrates ownership and accountability for all agency procedures and workflow
• Attends internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status as required
• Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control
• Required to be available to work outside the company’s standard hours of operation when necessary
• Travel required up to 30%

Qualifications:

Minimum Required:

• 10+ years pharmaceutical agency experience
• 10+ years in direct client/brand account management
• 5+ years of managing multiple accounts and team members
• Must be able to travel 30%

Preferred:

• Microsoft Office Suite proficiency
• Bachelor degree in Marketing, Advertising, Communications or related subject
• Advanced Degree
• Extensive experience in a managed markets agency is preferred or similar expertise will be considered

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