Leads EXL’s insurance growth office and mid-market business, overseeing pipeline governance, growth KPIs, client relationships, consulting-led sales, commercial negotiations, account expansion, and ecosystem-driven business development. The role manages strategic insurance portfolios, identifies new opportunities, strengthens client satisfaction, coordinates internal teams, monitors market trends, and represents the company at industry events.
SVP Growth Office and Mid-Market Leader, Insurance
Responsibilities- Growth Office Experience: Proven experience in managing all aspects of Growth Office management, including:
- Driving, governance, and reporting/analysis of pipeline to ensure meeting of growth targets, and pipeline quality,
- Management of growth office-related KPIs, such as origination, wins, balanced fishnets, pipeline adequacy, revenue projections, leakage, and velocity of opportunities.
- Insurance Client Relationship & Commercial Management:
- Strong experience in senior-level relationship management, consulting-led sales, solution development, commercial negotiations, contracting, and delivery engagement.
- Experience & Understanding of Different Growth Channels:
- Marketing & Demand Generation for Insurance: Understanding and experience of Insurance lead generation, and scalable go-to-market strategies to expand market reach, build a diversified pipeline, and accelerate new logo acquisition across mid-market insurers.
- Ecosystem & Network-Led Growth: Ability to leverage advisor/analyst relationships, strategic partnerships, and channel ecosystems to position EXL as a leader in clients’ minds, originate opportunities, and access a broad spectrum of insurance clients and prospects.
- Account / Portfolio Management
- Manage and develop key client relationships, ensuring high levels of satisfaction.
- Collaborate with digital analytics teams to enhance our service offerings and client insights.
- Identify new business opportunities and develop strategies to expand our client base.
- Ensure effective communication and alignment between internal teams and clients.
- Monitor industry trends and market dynamics to stay ahead of the competition.
- Develop and implement account management processes and best practices.
- Conduct regular performance reviews and provide feedback to the account management team.
- Represent the company at industry events and conferences, building our network and presence.
Bachelor's Degree in relevant field with 20 + years of relevant experience
Similar Jobs
Cloud • Information Technology • Consulting
Leads enterprise Azure Virtual Desktop and Azure architecture engagements, advising executive stakeholders and translating business requirements into secure, scalable, cost-effective solutions. Defines AVD standards, reference architectures, roadmaps, capacity and cost optimization strategies, and implementation plans. Partners with sales, engineering, delivery, and operations teams throughout the architecture lifecycle while mentoring technical teams. Requires deep experience with Azure, AVD, identity, networking, infrastructure as code, automation, and enterprise EUC/VDI migrations.
Top Skills:
Active DirectoryArm TemplatesAWSAzure ComputeAzure FilesAzure MonitorAzure Netapp FilesAzure PolicyAzure StorageAzure Virtual DesktopAzure Virtual NetworksBicepCi/CdCitrixFslogixGoogle Cloud PlatformLog AnalyticsAzureMicrosoft Defender For EndpointMicrosoft Entra IdMicrosoft IntuneNerdioPowershellRemote Desktop ServicesTerraformVmware Horizon
Artificial Intelligence • Fintech • Software • Travel
Own the full lifecycle and growth of strategic channel partnerships across associations, fintech, marketplaces, and distribution platforms. Drive revenue and GBV through performance optimization, QBRs, commercial negotiations, partner enablement, tier progression, and expansion initiatives. Build playbooks, health scoring, and scalable channel infrastructure while translating partner needs into product requests and coordinating cross-functional issue resolution.
Top Skills:
CrossbeamExcelGoogle Sheets
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Own customer support cases for Ivans digital products from initial contact through resolution. Troubleshoot configuration, data, integration, API, and potential product issues; perform root-cause analysis; guide onboarding and setup; document recurring solutions; and collaborate with Product, Engineering, and integration partners. Translate technical findings into clear customer communication and well-documented escalations.
Top Skills:
APIsIvans Digital ProductsSaaSStructured Data Formats
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
