System Administrator I (Practice IT)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

The Systems Administrator I serves as the frontline guardian of IT integrity for our Practices, ensuring the technology supporting our customers' daily operations is consistently stable, secure, and optimized. This role requires a blend of hands-on L2 technical troubleshooting and a proactive focus on automation and comprehensive documentation, all aimed at delivering a reliable and seamless technical experience for every practice we support.

What You'll Do

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals

• Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems

• Monitor system performance and ensure the availability and reliability of all IT systems

• Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.

• Provide technical support to end-users, including remote support

• Assist with IT projects and initiatives as needed

• Stay up-to-date with emerging trends and technologies in the field of IT

• Participate in an on-call rotation for after-hours support and incident response

• On-site office support to be provided two to three days per week, with additional support available as needed

What We're Looking For

• 3+ years of professional experience working in an IT role

• Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs

• Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace

• Experience with Windows operating systems and hardware

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

Bonus Points For

• Experience providing IT support in the dental or medical field.

• Experiencing working with 3Shape, iTero, Alliedstar, or Medit

• Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCP

• Experience with cloud computing platforms, such as AWS, Azure, GCP

• Experience with Asset Management

• Experience with automation systems, like Better Cloud and Zapier

• Familiarity with scripting languages, such as PowerShell, Bash, Python

• Understanding of ITIL principles and best practices

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Experience supporting customers abroad in Europe and Asia

Req ID: J-1102

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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