Provide advanced technical support for complex desktop, server, networking, email, virtualization, and connectivity issues. Maintain Active Directory, DNS, DHCP, Group Policy, Exchange, Microsoft 365, Cisco and Meraki networks, VMware, Hyper-V, printers, and endpoint systems. Monitor alerts, troubleshoot chronic service desk issues, assist field technicians and project teams, manage Saturday on-call escalation, and guide lower-tier desktop technicians.
Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.
Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.
Position Overview and Qualifications
Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk.
Primary Responsibility: To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.
Other Responsibilities:
- Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site
- Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.
- Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange
- Saturday On Call
- Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2
- Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs.
- Overflow for emergency issues on Saturday
- Accountable for being available for urgent escalated Desktop issues
- Provide technical guidance to the lower-tiered Desktop techs.
Maintain and troubleshoot the following technologies:
- Active Directory
- Topology
- Replication
- Auditing
- DNS
- Internal DNS zones/records
- external DNS zones/records
- root hints
- DNS forwarders
- DHCP
- Managing scopes and exclusions
- configure IP helper
- Creating, modifying, and troubleshooting DFS and UNC file shares
- Group Policy
- Implementing and troubleshooting Folder Redirection/OneDrive
- Advanced troubleshooting of group policies
- Migrating GPO from another server
- Installing managing and configuring printers on servers and through cloud print management
- Microsoft Exchange/Microsoft 365
- Managing mailboxes and groups
- Managing and troubleshooting internal and external mail flow
- Manage and troubleshoot Barracuda email spam filter
- Install and configure SSL cert
- Manage send and receive connectors
- Exchange reporting through PowerShell and 365 GUI
- Manage public folders
- Troubleshoot virtual directories
- Cisco and Meraki Networking
- Interpret Network maps and monitors in PRTG
- Troubleshoot performance issues
- Troubleshoot a device outage
- VMware/Hyper-V
- Manage and configure datastore space
- Manage and configure virtual guests
- Manage PC’s, Servers including the use of automation through our RMM tool Kaseya
- Managing and troubleshoot DNS based web filtering solution
- General Desktop troubleshooting and support
- Dealer Management Systems: creating and terminating user accounts, setting department printers, installing Reynolds & Reynolds and CDK, modifying and configuring permissions
- Web Browsers: Software installation, resetting settings, setting compatibility views, configuring advanced settings
- VPN: Installation and setup of Meraki VPN and AnyConnect
- CRM: creating and terminating user accounts, configuring mail and modifying permissions
- Body Shop Software: Installing CCC one, configuring export/import settings, setting up Rome + RomeScan, configuring Insurance integration
Certifications:
- CCENT
- CompTIA Network+
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