Systems Engineering Helpdesk Analyst

Job Title: Systems Engineering Helpdesk Analyst

• Start Date: ASAP
  
• Duration: Contract-to-Hire (Initial 6 Months)
  
• Daily Working Hours: Full-Time Travel: Onsite
  
• Work authorization: Must be eligible to work in the U.S. without company sponsorship
  
• No Third Parties Please
  

Project Scope

Position Summary

Key Responsibilities

• Execute all aspects of new employee hardware sourcing, configuration, and deployment including Windows OS resets and Intune Autopilot hardware ID extraction.
  
• Perform hardware needs analysis, purchasing, OEM warranty management, and processing of returned devices for reuse or final disposition.
  
• Manage Microsoft 365 tenant user configuration including Intune MDM enrollment, Entra ID joiners/movers/leavers processes, user licensing, and security groups.
  
• Support device compliance policies, configuration profiles, Windows Update for Business patch policies, and BitLocker key management and recovery.
  
• Provide Tier 1 live support to frontline staff via Microsoft Teams chat and real-time meetings on an 8am–5pm Eastern schedule.
  
• Orient new staff to IT systems and tools, ensuring a smooth onboarding experience.
  
• Manage and resolve cases within the organization's ticketing system.
  
• Recommend and implement process improvements for user onboarding and ongoing maintenance including creation of user configuration templates.
  
• Maintain strict confidentiality of patient and company information in accordance with HIPAA requirements.
  
• Report system changes or issues that may impact the organization to appropriate leadership.
  

Qualifications

• 3+ years of relevant IT experience or equivalent combination of education and certifications.
  
• Proven experience managing Microsoft 365 environments including Intune MDM and Entra ID.
  
• Strong understanding of HIPAA fundamentals.
  
• Basic understanding of DNS, DHCP, TCP/IP concepts, and SFTP.
  
• Experience with basic VPN client and VDI troubleshooting.
  
• Strong verbal and written communication skills.
  
• Customer-focused with a helpful, responsive approach to end-user support.
  
• Strong troubleshooting and critical thinking skills.
  
• Ability to manage tasks, prioritize work, and operate with minimal supervision.
  

Preferred Qualifications

• Experience supporting EHR systems such as Epic or Meditech.
  
• Experience supporting VOIP platforms such as RingCentral.
  
• Data analytics skills with MS Excel and basic SQL.
  
• Experience supporting Duo MFA.
  
• Experience with managed security platforms such as Sophos or Huntress.
  
• Experience supporting users in an Omnissa Horizon-based VDI environment.
  
• Basic MS 365 tenant management via PowerShell.
  

Ideal Candidate Profile

• Technically well-rounded helpdesk professional comfortable owning hardware and software support end-to-end.
  
• Self-starter who thrives in a low-supervision environment and takes full ownership of assigned tasks.
  
• Strong communicator who can translate technical concepts for non-technical end users.
  
• Detail-oriented and organized, with a customer-first mindset.
  
• Adaptable and eager to grow in a dynamic healthcare IT environment.
  
• Brings reliability, professionalism, and accountability to every interaction.
  

When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.