Administers and troubleshoots corporate IT infrastructure, including Windows systems, hardware, networks, VPNs, wireless technologies, VoIP, and Microsoft 365 services. Provides Tier 2/3 support, manages identity and endpoint security controls, maintains inventories and technical documentation, supports compliance efforts, and handles installations, cabling, and off-hours on-call duties.
Overview
The Systems Administrator II is responsible for ensuring the stability, performance, and security of the organization’s IT infrastructure. This includes desktop, server, network, and cloud administration with a strong focus on delivering reliable services to end users.
Key Responsibilities
- Install, configure, upgrade, and troubleshoot hardware, software, and operating systems
- Manage routers, switches, firewalls, and VPN solutions (site-to-site and client-based)
- Provide Tier 2/3 support for end-user applications and remote laptop users
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune and security/compliance features
- Maintain system and software license inventories
- Deploy, configure, and manage VoIP infrastructure
- Perform racking, installation, and cabling as needed
- Configure and troubleshoot wireless networks and related technologies
- Develop and maintain network documentation, topology diagrams, and SOPs
- Collaborate with security teams to ensure compliance with best practices for identity management, endpoint security, and data protection
Job Requirements
- Minimum 5 years of experience supporting Windows clients in a corporate environment
- Deep knowledge of the Windows operating system, Active Directory, and Group Policy
- Strong PC hardware expertise and ability to resolve complex hardware/software issues
- Solid understanding of TCP/IP networking and Windows domain environments
- Proven experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, etc.)
- Experience with Microsoft 365 identity and security controls, including Entra ID, MFA, Conditional Access, and endpoint compliance.
- Experience with VPN client installation and troubleshooting
- Ability to detect, mitigate, and recover from malware and security incidents
- Excellent written and oral communication skills with a focus on high-quality documentation
- Strong time management skills and the ability to handle multiple priorities in fast-paced environments
- Professional demeanor, strong work ethic, and customer-first approach
- Willingness to provide off-hours on-call support and travel regionally as required
Education Requirements
- High School Degree or GED
- College Degree Preferred
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Oil Company of Austin, L.P. Austin, Texas, USA Office
Austin, TX, United States
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
