Systems Operations Senior Manager - API Management

About this role:
Wells Fargo is seeking a seasoned, experienced technical leader to provide world class customer service and platform support across all the stake holders of the API Management service. This is especially important as the bank moves to a highly resilient, highly available 4 Data Center model.
In this role, you will provide leadership across the following functions
Strategic Leadership & Vision

• Define and execute a global technology strategy aligned with organizational objectives and growth plans.
• Champion modernization initiatives, including hybrid cloud adoption and containerized architectures across multiple geographies.
• Continuously improve governance frameworks for stability, resiliency, capacity management, observability, alert monitoring and escalations at an enterprise scale.

Platform & Infrastructure Management

• Oversee API management platforms (e.g., Apigee Hybrid, DataPower), and application support.
• Ensure high availability and performance across global data centers.
• Lead firmware upgrades, patching automation, and security compliance initiatives.

Global & Cross-Functional Technology Transformation

• Lead migration programs to next-generation platforms, ensuring scalability, security, and resilience across global data centers.
• Drive automation and AI-driven operations to optimize efficiency and reduce operational overhead worldwide.
• Collaborate with cross-functional teams (Engineering, Security, Network, Product, and Business Units) to deliver integrated solutions.

Operational Excellence & Risk Management

• Ensure high availability and performance of mission-critical platforms globally.
• Implement proactive monitoring and predictive analytics to minimize downtime and improve MTTR across regions.
• Maintain compliance with international security and regulatory standards.

Innovation & Stakeholder Engagement

• Foster a culture of innovation by introducing emerging technologies and global best practices.
• Engage senior executives, business leaders, and technical teams across functions to align technology initiatives with business priorities.
• Manage global vendor relationships to ensure timely support and cost optimization.
• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Provide implementation support for key risk initiatives
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications

• Global Strategic Thinking: Ability to anticipate global technology trends and align initiatives with business priorities across regions.
• Cross-Functional Collaboration: Proven ability to lead diverse teams across engineering, operations, security, and business functions.
• Influence & Communication: Skilled in engaging C-suite stakeholders and driving consensus across multicultural teams.
• Change Leadership: Expertise in leading global transformation and managing organizational change effectively.
• Decision-Making: Strong analytical and business judgment to make high-impact decisions under uncertainty.
• Talent Development: Commitment to building high-performing teams and mentoring future leaders across geographies.
• Innovation Mindset: Encourages creative problem-solving and adoption of emerging technologies globally.

This role is not eligible for visa sponsorship
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$159,000.00 - $305,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
28 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.