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As a Team Lead Onboarding Manager, you'll oversee customer onboarding, mentor specialists, develop processes, and ensure adoption of legal AI solutions.
Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.
Why Join Eve:
As a Team Lead Onboarding Manager, you'll lead our customer onboarding function while ensuring exceptional customer success and adoption of Eve's solutions. You'll manage and mentor a team of onboarding specialists, develop scalable processes, and work directly with strategic customers to drive implementation excellence and maximize value from our legal AI technology.
What You Will Accomplish:
- Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
- Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
- Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer
- Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams
- Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
- Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
- Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
- Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution
What We Are Looking For:
- Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
- Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
- Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth
- Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels
- Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements
- Team Development: Track record of hiring, coaching, and developing high-performing customer success teams
You Will Thrive In This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for building and leading teams while maintaining hands-on customer engagement
- Excellence in program management with demonstrated ability to manage multiple strategic initiatives
- Change management experience in fast-paced, high-growth environments
- Strong dedication to operational excellence and continuous improvement
- Ability to balance strategic thinking with tactical execution
Benefits
- Competitive Salary & Equity
- 401(k) Program & company match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In office Perks
Top Skills
APIs
SaaS
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