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As a Customer Onboarding Manager, you will support customers through onboarding, provide training, optimize solutions, and collaborate cross-functionally to ensure success.
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Company Overview:
Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.
Why Join Eve:
As a Team Lead Onboarding Manager, you'll lead our customer onboarding function while ensuring exceptional customer success and adoption of Eve's solutions. You'll manage and mentor a team of onboarding specialists, develop scalable processes, and work directly with strategic customers to drive implementation excellence and maximize value from our legal AI technology.
What You Will Accomplish:
- Team Leadership: Build, mentor, and manage a high-performing team of onboarding specialists, providing coaching, performance feedback, and professional development
- Strategic Implementation: Oversee complex customer implementations while ensuring your team delivers consistent, high-quality onboarding experiences
- Process Development: Design and optimize onboarding workflows, playbooks, and best practices to scale customer success across diverse client needsCustomer
- Training Programs: Lead the development of comprehensive training curricula and certification programs for customers and internal teams
- Solution Optimization: Partner with customers to understand their workflows and architect Eve's solutions to meet their specific requirements
- Success Metrics & Reporting: Define, track, and report on key implementation KPIs, customer health scores, and team performance metrics
- Cross-functional Leadership: Collaborate with sales, product, and engineering leadership to advocate for customer needs and drive product improvements
- Escalation Management: Serve as the primary point of escalation for complex customer challenges and ensure timely resolution
What We Are Looking For:
- Leadership Experience: 5+ years in customer onboarding, implementation, or success roles with 2+ years managing teams
- Technical Expertise: Deep understanding of SaaS platforms, API integrations, and ability to translate technical concepts for diverse audiences
- Strategic Thinking: Proven ability to develop scalable processes and frameworks that support rapid growth
- Communication Excellence: Exceptional presentation and stakeholder management skills across all organizational levels
- Analytical Capabilities: Strong data-driven decision-making skills with experience using success metrics to drive improvements
- Team Development: Track record of hiring, coaching, and developing high-performing customer success teams
You Will Thrive In This Role If You Have:
- Experience in legal tech, AI, or data-driven enterprise products
- Passion for building and leading teams while maintaining hands-on customer engagement
- Excellence in program management with demonstrated ability to manage multiple strategic initiatives
- Change management experience in fast-paced, high-growth environments
- Strong dedication to operational excellence and continuous improvement
- Ability to balance strategic thinking with tactical execution
Benefits
- 💰 Competitive Salary & Equity
- 💹 401(k) Program with Employer Matching
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🚗 Commuter Benefits
- 🧑💻 Autonomous Work Environment
- 🖥️ Office Setup Reimbursement
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚀 Quarterly Team Gatherings
- 🥪 In office Perks
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
